TELUS unlocks new levels of productivity with Cameyo and ChromeOS

TELUS, a leading communications technology company with over 20 million customer connections, has successfully transformed its global digital workplace. By integrating Cameyo and ChromeOS, TELUS has moved away from costly, high-latency legacy infrastructure to unlock secure, cloud-first productivity for nearly 60,000 team members worldwide. For the purpose of this customer spotlight, we are just focusing on the Cameyo element of their deployment.

A groundbreaking technical setup

To support its growing, distributed workforce and move away from a costly, complex legacy Virtual Desktop Infrastructure (VDI), TELUS built a groundbreaking solution called the TELUS Desktop Stream.

By deploying Cameyo alongside ChromeOS in their call centers, TELUS created a zero-trust, browser-based app streaming environment. This powerful combination allows over 100 applications - including legacy, non-cloud applications—to stream seamlessly and securely directly through the browser, completely eliminating the need for traditional, clunky VDI environments.

Eliminating VDI lag for global call centers

The primary goal was to provide a frictionless, intuitive experience for customer agents who rely on speed and stability. The shift to Cameyo completely revitalized the end-user computing experience. Agents no longer suffer through the annoying lags, timeouts and inconsistent latency associated with their old legacy VDI solution. Instead, IT can now instantly scale application access to a flexible, worldwide workforce without the overhead of traditional virtual desktops.

Dialing up success: The gains of the switch

By replacing their legacy VDI with Cameyo’s agile app streaming, TELUS achieved massive organizational and financial wins:

• Avoided a $15M Infrastructure Refresh: Eliminating the legacy VDI infrastructure allowed TELUS to bypass a massive, looming $15 million hardware and licensing refresh.
• 3x Faster Logins: Moving away from the old Windows-based VDI setup resulted in login speeds that are now three times faster, allowing customer agents to start their shifts instantly.
• Soaring Efficiency & Lower Cost-per-Call: The stable, low-latency performance of Cameyo app streaming allowed agents to handle more calls per hour, directly driving down cost-per-call while boosting customer satisfaction.
• VPN-Free Security: Combined with ChromeOS, Cameyo supports a highly secure, zero-trust architecture that enables remote agent access globally without the need for traditional, slow VPNs.

The success of TELUS’s digital transformation serves as a powerful blueprint for any enterprise looking to modernize its IT infrastructure, completely replace costly legacy VDI and reduce total cost of ownership with Cameyo.

For all the details, check out the full story:
How TELUS is powering growth and productivity with Google