Forum Discussion
Default configuration not apply
Hello,
We're having trouble assigning the default configuration when resellers add phones to our Zero-Touch account.
We've successfully linked Intune to the Zero-Touch account.
In Intune, there is a fully managed profile.
I used this token to create a profile that works, no problem.
However, when resellers add new devices, they don't retrieve our default configuration, which is called PROD_INTUNE_FullyManaged, but retrieve a default profile that we haven't configured.
It's quite annoying to have to systematically reassign the correct default profile.
Thank you for your help on this issue.
*Post updated 27 May, 2025 - translated from French to English
5 Replies
Hello SupportNGE
Like you use intune, i found this
So can you try to deactivate the configuration by the iFrame in Intune :
Devices > Android Devices > Enrollment > Zero-touch enrollment
Then you will see an option to Unlink.Let me know if it works for you.
Kris
Bonjour Kris,
Nous allons essayé je vous tiens informé
Merci de votre aideBonjour SupportNGE
Thank you for your reply - I've just Google translated your post to ensure everyone can keep up with the conversation and its updates:
"Hello Kris, We'll try and keep you posted. Thank you for your help."
Hello,
So your default configuration in ZTE is Intune but the system assign another one.
How many configurations do you have ? can you delete the configuration you don't want ?
Kris
Hello Kris,
We have four configurations in ZTE. See the image:
By default, our main profile is: PROD_INTUNE_FullyManaged
But when new devices are added by our resellers, the profile added to the new devices is: "Enterprise Default Profile" instead of "PROD_INTUNE_FullyManaged"
*Post updated 3 June, 2025 - translated from French to English
*Post updated 6 June, 2025 - edited image to hide ID numbers
