Trying to follow this doc. We want to use InTune to control our corporate owned Android devices. https://learn.microsoft.com/en-us/intune/intune-service/enrollment/connect-intune-android-enterprise At step 7, it has me click "Launch Google to connect now" and I just get "Unexpected error. Please wait for some time and try again." Tried multiple browsers, incognito, multiple accounts, etc. All same results. We have a licensed Google Workspace tenant with Enterprise Standard licenses. The account has access to all Google apps/services. My account is both an Azure Global Admin and a Google Workspace Super Admin/Owner. Sat on chat with Workspace/Android Enterprise support trying all the obvious things for 3 hours with no resolution. They finally gave up and just said "call Microsoft" which doesn't help, it's literally an error thrown by enterprise.google.com. How do I get past this error to configure the connection? (This post was edited to remove personal information, in compliance with our guidelines)

I'd echo OP. It's literally erroring at inputting the email address in the Google account sign in screen. We don't have any visibility as to what might be happening. My only thought would be if Intune config is expecting a particular email address be used.. but I'm not sure if they've even implemented that.

It's sounding like a Google issue.. I'd expect it to be escalated to understand why Google is rejecting accounts today.

I've never encountered this issue before with Intune/Google. My first guess would be that it has an issue with the account having a Google workspace License. Intune and Workspace aren't really a match made in heaven. Just to rule this out, you could create a standalone google account that is not part of your tenant and see if that connects properly. When reaching out to Intune support, I suggest escalating to the manager. All support agents list their manager in their signature, if things don't go as you wish you can forward a message to the manager. They will always escalate, and i've had some good experiences with that level of support.

I recently created a Google account with one of our email addresses for an Intune test.Apparently we have a Managed Google Domain, which I don't have access to.During the Managed Google Play setup from Intune, I was able to enter the email address. Then I had to enter Android Enterprise as a subscription and assign a password for the “new” account.In my case, the (managed google domain-)account creation then fails and only then can I perform the old registration without a Managed Google Domain.With an external account apart from sdube_idc's domain it should probably work.

Hi sdube_idc, Our engineering team believes they have identified a fix for this issue. Please can you test again and let us know if you continue to experience any issues?

InTune Android connection "unexpected error" | Android Enterprise Customer Community

12 Replies

Emilie_B
Google Community Manager
25 days ago
Hi sdube_idc and welcome to the community 🚀

Let's see if some of our members can help out Moombas jasonbayton Michel Alex_Muc Rakib
- Michel
  Level 3.0: Honeycomb
  25 days ago
  I've never encountered this issue before with Intune/Google. My first guess would be that it has an issue with the account having a Google workspace License. Intune and Workspace aren't really a match made in heaven.
  
  Just to rule this out, you could create a standalone google account that is not part of your tenant and see if that connects properly.
  
  When reaching out to Intune support, I suggest escalating to the manager. All support agents list their manager in their signature, if things don't go as you wish you can forward a message to the manager. They will always escalate, and i've had some good experiences with that level of support.
  - Alex_Muc
    Level 3.0: Honeycomb
    25 days ago
    I recently created a Google account with one of our email addresses for an Intune test.
    Apparently we have a Managed Google Domain, which I don't have access to.
    
    During the Managed Google Play setup from Intune, I was able to enter the email address. Then I had to enter Android Enterprise as a subscription and assign a password for the “new” account.
    In my case, the (managed google domain-)account creation then fails and only then can I perform the old registration without a Managed Google Domain.
    With an external account apart from sdube_idc's domain it should probably work.
- jasonbayton
  Level 4.0: Ice Cream Sandwich
  25 days ago
  I'd echo OP. It's literally erroring at inputting the email address in the Google account sign in screen. We don't have any visibility as to what might be happening.
  
  My only thought would be if Intune config is expecting a particular email address be used.. but I'm not sure if they've even implemented that.
  - sdube_idc
    Level 1.6: Donut
    25 days ago
    They have not. Microsoft docs recommend using the same exact email address as the Entra admin making the connection but it is not required.