Forum Discussion

deepakls143's avatar
deepakls143
Level 2.0: Eclair
31 days ago

No Response After Submitting Android Enterprise Contact Form

Dear Android Enterprise Team and Community,

I hope you're doing well.

I submitted the “Get in touch” form on the Android Enterprise website and received the confirmation email on May 30, which I have already responded to. However, I haven’t received any follow-up or contact from a specialist since then.

We are exploring Android Enterprise solutions for our business and are interested in understanding the next steps to get started. Could someone from the team or community please assist or guide me on how to proceed?

If additional information is required from my side, I’d be happy to provide it.

Thank you for your support.

 

Best regards,  
Deepak 

Alobha Technologies Pvt Ltd

(This post was edited to remove personal information, in compliance with our guidelines

16 Replies

  • deepakls143's avatar
    deepakls143
    Level 2.0: Eclair
    18 days ago

    Hi Lizzie​ 

     

    Thank you so much for your clarification and guidance.

     

    I’ve noted the contact for the Android Enterprise Community team and will reach out to them at ae-community@google.com as suggested.

     

    I really appreciate your help, and thank you again for pointing me in the right direction.

     

    Best regards, 

    Deepak Kumar Singh 

    Team Lead – Alobha Technologies Pvt Ltd

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    19 days ago

    Hey deepakls143​,

     

    Thanks for your follow-up here, it's fantastic to see you received so much helpful advice here. 

     

    We have also had a look into this for you internally and I just wanted to highlight Michael​'s response here (whilst I was away) which should provide more context for you. I just wanted to make sure you didn't miss this. I've now marked this as the solution to highlight it further. I hope this helps and sorry for any confusion here. 

     

    Thanks again,

    Lizzie

  • Flo's avatar
    Flo
    Level 2.0: Eclair
    25 days ago

    Hi,

    If you already have an account, you have a lot of documentation on Android Enterprise Academy : https://androidenterprise.exceedlms.com/student/catalog

    Especially Android Enterprise Associate and Professional for beginning. You will find the fundamentals of Android Enterprise, Google Zero Touch and business cases.

    • deepakls143's avatar
      deepakls143
      Level 2.0: Eclair
      25 days ago

      Hi Flo,

      Thank you for sharing the Android Enterprise Academy resources — they’ve been helpful in giving us an overview of the platform and its capabilities.

      That said, we would like to reiterate that we currently do not have an Android Enterprise account. We are very interested in becoming an Android Enterprise customer and integrating it into our business environment. To initiate this, we have submitted multiple requests via the “Get in touch” form on the Android Enterprise website (the first one on May 30), but unfortunately, we have not received any direct outreach from the team to move forward with account registration.

      We would sincerely appreciate any assistance in escalating this request or connecting us with the appropriate contact or onboarding team. We are ready to proceed and are simply awaiting the necessary next steps from Google.

      Looking forward to your guidance and support.

      Best regards,
      Deepak
      Alobha Technologies Pvt. Ltd.

      • Michael's avatar
        Michael
        Google Community Manager
        24 days ago

        Hi deepakls143​ ,

         

        Thank you for your continued patience. To become an Android Enterprise customer you do not need a special account registration with us. Instead you will need an Enterprise Mobility Management (EMM) solution. There are many EMM providers that you can choose, and to help you find one you can take a look at our solutions directory.

         

        If you need expert assistance in exploring Android Enterprise and how to get started with managed mobility you can ask questions here, or alternatively reach out to one of our amazing Mobility Consulting Services (MCS) partners. Our Solutions Directory provides contact links to each of these partners so that you can start speaking to an expert right away.

         

        Apologies for any confusion caused by our 'Get in touch' form. Normally you would receive an email which would direct you to various resources including our Solutions Directory. We are in the process of updating the wording in the form to more clearly state this as an outcome, and to solve an ongoing issue with the email delivery.

         

        I hope this helps. Please do let us know if this information does not help you with next steps, we're excited to welcome you as an Android Enterprise customer soon!

  • Lizzie's avatar
    Lizzie
    Google Community Manager
    31 days ago

    Hey deepakls143​,

     

    Great to meet you and welcome to the Android Enterprise Customer Community. 

     

    It's fantastic to hear you are interested in getting started with managing Android for work purposes. Thanks for highlighting your experience with the 'Get in touch' page on our website. I'm going to flag this to our team who looks after that and get back to you. 

     

    Out of interest is there anything in particular you are looking for pointers with? Are you still in the research stage? Maybe we can also help provide you with some community tips. 😀

     

    Thanks,

    Lizzie

     

    • deepakls143's avatar
      deepakls143
      Level 2.0: Eclair
      25 days ago

      Dear Lizzie​ ,

      Thank you for your warm welcome and for taking the time to respond.

      We appreciate your effort in flagging our concern to the respective team. However, we would like to highlight that we have still not been contacted by any specialist from the Android Enterprise team since our original submission on May 30, despite receiving the confirmation email and replying to it.

      We are currently exploring Android Enterprise for our business needs and are looking forward to understanding the onboarding process, especially around device provisioning, management options, and the best practices for integrating Android Enterprise in our environment.

      If there’s any additional information we need to provide or alternate steps we can take to expedite this, please do let us know. We’re eager to move forward and would greatly appreciate any guidance from the community or team.

      Looking forward to your support.

      Best regards,
      Deepak
      Alobha Technologies Pvt. Ltd.

      • Rakib's avatar
        Rakib
        Level 2.2: Froyo
        25 days ago

        Hi, do you want help to manage your Android devices for your employees or make software to manage Android devices for other?