Forum Discussion

kvko's avatar
kvko
Level 1.5: Cupcake
7 months ago

New devices only receive "Enterprise Default Profile" instead of default profile

Hey there,   this is my first post here as I could not find a ticket system for Zero Touch.    Since a couple of weeks all new devices only getting the "Enterprise Default Profile" automatically ...
Lizzie's avatar
Lizzie
Google Community Manager
6 months ago

Hello kvko,

 

I'm sorry for the delay in getting a response to you. Have you managed to fix this yet?

 

If not, can you confirm on the ZTE Customer Portal [On each Accounts on the left Panel] that the Default Configuration is not set to "None"? 

Screenshot: https://screenshot.googleplex.com/92abiwEM7RBsSgC

 

And, that the intended Default Configuration is set to the correct one? Screenshot: https://screenshot.googleplex.com/48oVGrm83D8UUHo 

 

This is how you should be able to update the default configuration in the customer ZTE. 

 

Have you tried this already? And if so, can you provide a little more information of what is happening please?

 

Thanks so much,

Lizzie