Unexpected error when adding new GZT admins

Hey LFagni and Moombas,

I've asked a member of our Zero-touch team about the error message and the interesting thing is they did actually update the prompt last year based on the community feedback here, to help highlight that the email address isn't a Google account. 

 This is what the text string should show, when adding an new user:

From the screenshot you have shown here LFagni, it doesn't appear that this showed, so I wonder if you might be able to provide a little more context on how to reproduce this so we can see if something is not quite working as expected? (Or anyone else who may have seen the the error message 'An unexpected error has occurred...')

Thanks so much,

Lizzie

Great to see you again LFagni and you have found the reason for this. 

Moombas, thanks for highlighting the error message. I actually spoke with the Zero-touch team about this, I think last year, and they were actually looking to update this notification to be more useful. I will follow up on this with them to see what the status is, as this is something that I believe can be easily actioned if you know what you need to do. I'll keep you posted. 😀

Hi Emilie_B and Flo , this is the error I got:

Anyhow I found the issue, I was trying using a corporate email but no google account was yet created for this address.

We created the Google account for this login and after that I was able to add it to GZT in seconds.

Hello Lfagni,

Are you trying to add corporate emails ? Do you use Microsoft Entra / Google Cloud / G Suite Connector by Microsoft for example ?

Hi LFagni 

The image you have shared looks weird and it is not displaying properly in your post 🧐

Could you maybe let us know what the error message you received was saying? 

About the admin emails you are trying to add, are these gmail accounts/addresses? 

Here is some additional info on Zero-touch enrollment that might be helpful!