Forum Discussion
Upgrade to a managed Google domain fails with "Your account wasn't created"
Unable to complete the upgrade to google domain for Google managed play account initiated from Microsoft Intune.
User has a first and last name, it is Entra managed, Intune licensed, and it has an mailbox active.
User has organization read and update permissions on Intune side.
The Upgrade flow is initiated and it ends up failing in the final steps where the Google admin account is being created :
I have tested successfully on other tenants, this is the only one where I am seeing this failure.
Any hints to troubleshoot this will be appreciated.
2 Replies
Hey Chris22,
Nice to meet you, thanks for sharing this and great to hear you are going through the process of upgrading to a Managed Google Domain.
We actually have a Insiders project for upgrading to a Managed Google Domain, I wonder if you would be interested in joining that? We work closely with our Product Team working on this area and that Insiders project has other community members who are also going through the upgrade process that could possibly help.
If you are interested, please can you review this article and update your AE org ID in your community profile please.
Thanks so much,
Lizzie
