Forum Discussion

csuke's avatar
csuke
Level 1.5: Cupcake
8 days ago

"Your administrator has not given you access to this item" - Intune issues with Google accounts and previously used apps

Basic set up:

 

Managed Google Play + Intune

 

Devices all set up as "Corporate-owned, fully managed user devices"

 

Policies are set to allow all apps from store and to allow other accounts to be installed on devices.

 

GSuite individual Google accounts with corporate email addresses signed in to all devices to allow for things like Photos backup.

 

 

Problem:

 

When migrating a user to a new device, some apps cannot be installed.

 

When a user is signed into Google Play with their Google Account, any app that is already linked to their Google Account from their previous device (for example: WhatsApp, Samsung Notes, Translate), cannot be installed with the error "Your administrator has not given you access to this item".

 

If I sign the user out from their Google account, install the app and then sign them in again, it all works fine, but this should not be necessary.

 

It seems like the problem is stemming from the Play Store not liking the fact that the corporate Play Store profile is trying to install apps that the Google account has already signed in to previously.

 

 

Any thoughts on fixes?

 

Thanks.

 

 

2 Replies

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    5 days ago

    Hello csuke​ 

     

    Welcome to the Customer Community! 

     

    Can I ask if you've reached out to InTune and raised a ticket with them? If so, have you heard back from them? 

     

    Looking forward to your update, 

    Emilie

    • csuke's avatar
      csuke
      Level 1.5: Cupcake
      5 days ago

      No, we have not reached out to Intune support as this appears to be a Google Play Store issue, not an Intune one.

       

      This is due to the fact that this issue does not occur when setting up a new user, or when an existing user tries to install a previously unused app.

       

      This only occurs when a user tries to install a previously used app that is linked to their Google account.