Forum Discussion

waldeckerMEM's avatar
waldeckerMEM
Level 1.5: Cupcake
26 days ago
Solved

Zero Touch device cannot be added

I bought a Google Pixel 9a from Bechtle in Germany. I have already a Pixel 4 assigned and installed via Endpoint Manager. They told me i should add the following reseller ID 1823138271
 
to my Zero Touch portal. But i cannot find it. I have the following reseller added already:
 
Reseller-Name
 
 
Bechtle Direct B.V
 
Entfernen
 
 
Bechtle Logistik & Service GmbH
 
Entfernen
 
 
Brodos
 
how can i find the reseller id 1823138271 in the Zero touch portal?
Devices
Tips
Zero-touch
  • Moombas's avatar
    Moombas
    26 days ago

    You can't afaik.

    You need to ask them for their correct name in the ZTP and my best guess is "Bechtle Logistik & Service GmbH" to be the right one but they need to tell you.

5 Replies

  • Emilie_B's avatar
    Emilie_B
    Google Community Manager
    26 days ago

    Thank you for your help Moombas​ and Michel​ 🫡

     

    waldeckerMEM​ please let us know if you need further assistance or if the above solutions worked 

  • Michel's avatar
    Michel
    Level 3.0: Honeycomb
    26 days ago

    Hi,

     

    Bechtle Direct B.V. is the dutch entity of Bechtle, Bechtle Logistick & Service is the german part. I'm 90% sure you need that one because Bechtle germany offers their services trough Logistik & Service. 

     

    The reseller ID was listed before but is no longer showing. 

     

    If you need help, send me a PB and I can assist you further with Bechtle.

  • Moombas's avatar
    Moombas
    Level 4.1: Jelly Bean
    26 days ago

    You can't afaik.

    You need to ask them for their correct name in the ZTP and my best guess is "Bechtle Logistik & Service GmbH" to be the right one but they need to tell you.

    • waldeckerMEM's avatar
      waldeckerMEM
      Level 1.5: Cupcake
      25 days ago

      thanks for your help they were now able to assign the device to me. 

      • Emilie_B's avatar
        Emilie_B
        Google Community Manager
        25 days ago

        Thanks for letting us know waldeckerMEM​ - glad to read this is all sorted now 🎊

         

        And thanks again for your help Moombas​ and Michel​ 🙏