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Arifn
Level 2.0: Eclair
Joined 2 years ago
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Re: Zero-Touch-Registration is not available
Maybe this is because you had Android v.13 on S23 that's why you didn't have any issues. I had the same experience with S22 UNTIL I upgraded to latest android version and reset the device. You could try to upgrade a test S23 to the latest android version and see.9.3KViews0likes0CommentsRe: Zero-Touch-Registration is not available
Hello Lizzie , Thanks for the update! So I could recreate the problem my self with a brand new Samsung S22 Enterprise Edition. Unboxed the phone and got it enrolled with ZTE without a problem, Android 13 was on the phone. While enrolled I updated to the latest android version 14 and did factory reset. Now I tried to enroll after the reset and got the error message about ZTE not being available. Hope this helps. Kind regards Arif9.4KViews0likes0CommentsRe: Can you skip network connection in Android Enterprise Edition?
jasonbayton Are you buying enterprise edition models or anything outside of standard off-shelf devices from a normal retailer? We are buying enterprise edition only. I haven't tried to update them to the latest build because the customers are using the phones on daily basis but will definitely give it a shot. I have now opened a ticket with Samsung and they think (not sure) that these phones are missing a GSM update. Thank you for all the help replies and info!7.1KViews0likes0CommentsRe: Can you skip network connection in Android Enterprise Edition?
Hello jasonbayton and Moombas Thank you for the reply 🙂 We are using only ZT for this customer but I am familiar with Samsung's KME too and have used it with other customers. But here is another thing that I discovered. I tested four different enterprise model of Samsung phones. A53, A33, XCover6 Pro and S22 and without even uploading them to Knox or ZTP. They behaved exactly the way I want them. Out of the box, I couldn't skip network connection in first setup. This was set to true for all the models above that I tested. So this could be very much as you say, there could be another build of OEM image on these phones that are sent to our customer. But then these phones, we have uploaded them to ZTP before we sent to the customer, this is what gives me headache! They don't talk to ZTP, after they are turned on and connected to network, nothing happens. And no there is no network restrictions that could prevent them from talking to Google APIs and services. And of course we could solve the problem by hard wiping the device, reimport them into ZTP and enroll them because this works. But we are talking about more than 100 phones here.... I have double checked and they have a config profile in ZTP and imported correctly. I just want to know the root cause of the problem (why they aren't talking to ZTP and why we have to hard wipe every device) so I can present it to our customer.7.2KViews0likes2CommentsRe: Can you skip network connection in Android Enterprise Edition?
Yes, so on enterprise modell of the device, it should not be possible to skip network connection for the initial device setup. I confirmed this by taking in 4 different models of Android enterprise phones from Samsung and none of them gave me the option to skip network connection at the initial setup. I had to connect it to Wi-Fi or use cellular data. But then we have these that are sent to customer exact same model that I test AND they can skip network connection at the initial setup. As Sean mentioned maybe misconfigured OEM image from Samsung? I don't know I don't have any answer and I have been working with the issue for over a week now. Done like a 100 tests!7.2KViews0likes5CommentsRe: Can you skip network connection in Android Enterprise Edition?
Okay but after we wipe the device completely and remove it from ZTP it reupload it. It works. I mean the image doesn't change, it's still the same image even after the wipe. Also I can't explain why I can skip the network connection on these devices specifically and I couldn't do it with my other test devices. They have the same android version. Logically if it's enterprise version you shouldn't be able to skip the network connection, during the first time setup.7.3KViews0likes7CommentsRe: Can you skip network connection in Android Enterprise Edition?
We have over 40 devices uploaded to ZTP six months ago but when started and connected to internet nothing happens. And still my question remains about the mandatory internet connection at the initial startup and set-up of the device. Isn't this policy / feature (that you MUST connect to a network) by default set to TRUE for all Android Enterprise? Or is it different based on Android version?7.3KViews0likes10CommentsRe: Can you skip network connection in Android Enterprise Edition?
Yes I have come to understand how ZTP and the device talk and work with each other. Though, my question remains: Isn't this policy / feature (that you MUST connect to a network) by default set to TRUE for all Android Enterprise? Or is it different based on Android version?7.3KViews0likes0CommentsCan you skip network connection in Android Enterprise Edition?
Hello community, We have Samsung XCover6 Pro Enterprise Edition sent to customer in May this year. (Android v.12) They have started the phone and then didn't enroll it. They have just started the phone and put it on the shelf and battery has died and now they have started the phone. There are two problems: 1. They can skip to connect to the Wi-Fi 2. Even if they connect to Wi-Fi the phone doesn't get enrolled, the enrollment phase never comes up, you can just continue to setup the normally If we remove the phone from Zero Touch Portal, hard wipe the device by connecting it to a PC and then upload it to ZTP and connect it to Wi-Fi. Then it starts with enrollment. So I wanted to test this myself. I took the exact same model of the phone Samsung XCover6 Pro Enterprise Edition from our shelf and started it and to my surprise I COULD NOT skip network connection. Now the only difference between the phone that I tested and the phone that we sent to the customer is that, we sent the phone to customer like 6 months ago. But my test phone purchased recently, like a month ago. I tested this with several different Enterprise phone models and got the exact same result! COULD NOT skip network connection. I had to connect to a network before continuing with the setup. This is exactly what I want because of the obvious reasons. So my questions: Isn't this policy / feature (that you MUST connect to a network) by default set to TRUE for all Android Enterprise? Or is it different based on Android version?Solved7.5KViews0likes14CommentsRe: Does Android devices lose contact with Google ZTE portal if they are not activated or they do not report back after x number of days? Is there a policy for that?
I am afraid this is the case even for us. We tested the exact same scenario and it worked well after removing config and wiping the device. Thank you very much for you replies and time! Much appreciated! jasonbayton Have you heard about this problem before, do you know if it's a recent or old problem.5.1KViews1like0CommentsRe: Does Android devices lose contact with Google ZTE portal if they are not activated or they do not report back after x number of days? Is there a policy for that?
Okay thanks for the info! So did you find out with had happened to those devices that weren't getting enrolled? Because as I said in my earlier reply to jasonbayton we didn't change anything in config or profiles. We uploaded the IMEI1 numbers to ZTP and sent the devices to customers. Some of them worked and got enrolled and some of them didn't get the enrollment prompt when started and even connected to the internet.5.1KViews0likes2CommentsRe: Does Android devices lose contact with Google ZTE portal if they are not activated or they do not report back after x number of days? Is there a policy for that?
Hello Moombas No, they are not getting prompted that the device will reset after 2 hours. "We had to do this to some devices which behaved the same even it looked fine in the portal and after they have been fine." ^ I think this is our problem too, the thing is that the devices has already been started and setup with a private Gmail and users have been using them without enrollment profiles, company apps etc. So they don't really want to wipe / reset them now. Would a soft enrollment work well, you think? Users can download company portal app and log in with their M365 account and they get a work profile on their device. Have you experience from setting up like this?5.1KViews0likes0CommentsRe: Does Android devices lose contact with Google ZTE portal if they are not activated or they do not report back after x number of days? Is there a policy for that?
Okay thanks for confirming that! All the devices are imported with the exact same policy and configuration. Nothing has changed. Yes, we always use IMEI1. How can I check it in the ZTP if the device has config applied? Beside seeing that it has a work profile assigned to it and the DPC that applies to every imported devices. Because if I understand this right, you import the devices to ZTP and then the device has to be turned on and connect to a network in order to get the config right?5.2KViews0likes3CommentsDoes Android devices lose contact with Google ZTE portal if they are not activated or they do not report back after x number of days? Is there a policy for that?
So we have some Android devices that are imported to ZTE and then sent to the customers but the customers didn't enroll the devices immediately. They have inactive and turned off for 5 months. After 5 month when they start the device and connect to the internet (Wi-Fi) the enrollment is NOT happening. It just starts without any company profil. You can set it up as a normal private device without access to company apps etc. so my question is, is there a policy in ZTE for this? If the device doesn't report back after x number of days just kick it out / don't talk to that device anymore even if it is still in ZTE portal with a profil.Solved5.2KViews0likes11Comments