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Yunchuan
Yunchuan
Level 1.6: Donut
September 21, 2026
Question

Access to preloaded app with Intune COBO/COSU

  • 4 replies
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Hi all,

 

We have a customer who is trying to enable a preloaded app on our tablet running Android 16 (basic notes taking app). The tablets are enrolled in Intune in COBO or COSU mode. The package name is correct and added in the app enablement list on Intune, but they see the app stuck on “pending install” state, while it works for other apps such as our camera app. We are unsure what’s causing this, does anyone experienced a similar case and has any advice please?

 

Thanks!

    4 replies

    Moombas
    Moombas
    Level 4.4: KitKat
    September 21, 2026

    I don’t work with Intune but did you try if the app is available if you use a device without enrollment (so like consumer enrollment)?

    So it can be that the app is not able to be installed on the device because of Android version too high/low.

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    Android Enterprise Expert
      Yunchuan
      YunchuanAuthor
      Level 1.6: Donut
      September 21, 2026

      Yes the app is present and works fine without enrollment, it’s an in-house app so it works fine with our deployed Android versions

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      Moombas
      Moombas
      Level 4.4: KitKat
      September 21, 2026

      In this case i would recommend to grab adb debug logs and try to figure out if there are logs related to it.

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      Android Enterprise Expert
      Nuttida Goedseesuk
      Nuttida Goedseesuk
      Level 1.5: Cupcake
      September 22, 2026

      We will double-check.

       

      It is recommended to check in this order:

       

      Step 1: Check the Intune app assignment.

       

      Access the Microsoft Intune Admin Center: Apps + All Apps + Android Enterprise System Apps.

       

      Control the added app with the different types of Android Enterprise System Apps.

       

      The actual software package name being controlled, set the Assignment to RequiredDevice Group, the correct target group.

       

      Is there no uninstallation method that the app is checked against and installed and activated for the correct Android users?

       

      Compare the results before and after registration.

       

      Check the Intune cutoff status.

       

      Time: Apps + All Apps, Select App + Device Installation Status.

       

      Status details and time according to the last Intune device time to isolate issues from status quality control issues.

       

      Microsoft Learn: If the cause is still not found, check the collection of Debug Logs by masking user and sensitive information before submitting them for daily or Microsoft injection.

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      Nuttida Goedseesuk
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