AE managed apps are not auto installed on devices after device enrollment

Hello,

We manage Android mobile devices with an Ivanti MobileIron MDM. For the past few days, we have been experiencing issues with forced installations—they are no longer being pushed to our devices (silent install). Ivanti has indicated that Google support tickets have been opened.

Bug referenced at Ivanti:

It shows gms complaining about bad authentication in bugreport:

[RequestTokenManager] getToken() -> BAD_AUTHENTICATION. App: com.google.android.gms, Service: oauth2:https://www.googleapis.com/auth/experimentsandconfigs

Current understand of possible cause is that when issue occurs, google play account failed to got authenticated and re-auth could not recover it properly in time.

Resolution

We have several tickets open with google for now, and working with google on this issue.

Google ticket number:

399818918

398768257

395681748

393388830

Google is rolling out a backend fix.

Do you perhaps have more information about the issue and/or its resolution ? Are other people affected ?

Thank you in advance for your help :) 

Adam