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suhun
New Member
December 6, 2024
Question

Already Connected

  • December 6, 2024
  • 3 replies
  • 0 views

After registering a device in the portal and linking it to an enterprise using the enterprise ID, I deleted the enterprise. However, the device status remains as “already linked,” preventing me from linking it to a new enterprise.

 

@jasonbayton 

3 replies

Moombas
Moombas
Level 4.4: KitKat
December 6, 2024

Did you unenroll it from the rpevious one and ideally wiped it before enrolling it again?

J
jasonbayton
Level: 4.1: Jelly bean
December 6, 2024

Hi @suhun,

The enterprise ID and zero-touch integration aren't linked directly. In the EMM under ZT integration you should have an option to disconnect. Can you confirm?

S
suhunAuthor
New Member
December 10, 2024

After deleting the device from the zero touch portal, another device was registered.

where can I check disconnect option?

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