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Jmartin
New Member
November 22, 2024
Question

Android Enterprise Academy - Android Enterprise Associate

  • November 22, 2024
  • 3 replies
  • 4 views

Hi all,

 

I was taking the Android Enterprise Associate course and got to the section "Applying Learning to Customer Scenarios".  I continually get errors on the page about connecting to the LMS and also if I finally get to the last section to exit the module, the "Exit" button doesn't do anything.  I have tried this on 2 computers, 2 different browsers and on my mobile with all the same problem.

 

Whats your thoughts?

3 replies

Lizzie
Lizzie
Community Manager
November 22, 2024

Hey @Jmartin,

 

Welcome to the AE Customer Community. Sorry to hear you are having a few difficulties with the Academy. 

 

I would recommend sending an email to: ae-community@google.com. The Academy team will be able to take a look and see why this is still showing like this for your account. 

 

Hope this helps and you can complete the course. 

 

Thanks,

Lizzie

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D
davijose
New Member
November 30, 2024

Hi,

I’ve also tried accessing the course on several browsers and devices, and I’m experiencing the same issue as described above. The "Exit" button doesn’t work, and there are frequent errors related to the LMS connection.

J
JmartinAuthor
New Member
December 2, 2024

Hi,

I have created a ticket and submitted it with videos.  Their team said they will look into it and have escalated it internally.  I have not heard back in 2 days.

Lizzie
Lizzie
Community Manager
December 2, 2024

Thanks for submitting a ticket @Jmartin. @davijose, you might want to do the same via the email address I shared above. 

 

I will so flag this to the Academy team as both of you are having a problem with this specific course, it might be a wider bug. 

 

Thanks for highlighting this and do keep us posted if you hear anything. 

 

Lizzie

Welcome to the Community everyone!Have a question or want to start a conversation, click here.
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