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OneController
New Member
June 21, 2024
Question

Android Enterprise Device Owned - Reset Device Pin after reboot

  • June 21, 2024
  • 2 replies
  • 9 views

Is it possible to reset the pin of a device that has been rebooted/off and I don't know the pin?

 

I've had devices returned in the past without the pin and it was turned off. My MDMs (yes plural, in the process of switching) can send the commands but the clients do not reply. 

 

I've been lucky to have device wipes occur after 15 failed attempts due to policy but was wondering if there was another way.

2 replies

Moombas
Moombas
Level 4.4: KitKat
June 21, 2024

No as they remain offline until you enter the correct pin. I complained that already to our mdm that direct Boot Support would be needed but not possible right now (at least for our mdm used).

But try recovery Mode if available to wipe the device otherwise you may need to send them to repair wirh the invoice.

jeremy
jeremy
Level 1.6: Donut
July 9, 2024

You might try adding an unlocked SIM card to the device, if the device picks up the cellular network it will get the command.

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