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OneController
New Member
June 21, 2024
Question

Android Enterprise Device Owned - Reset Device Pin after reboot

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Is it possible to reset the pin of a device that has been rebooted/off and I don't know the pin?

 

I've had devices returned in the past without the pin and it was turned off. My MDMs (yes plural, in the process of switching) can send the commands but the clients do not reply. 

 

I've been lucky to have device wipes occur after 15 failed attempts due to policy but was wondering if there was another way.

    4 replies

    Moombas
    Moombas
    Level 4.4: KitKat
    June 21, 2024

    No as they remain offline until you enter the correct pin. I complained that already to our mdm that direct Boot Support would be needed but not possible right now (at least for our mdm used).

    But try recovery Mode if available to wipe the device otherwise you may need to send them to repair wirh the invoice.

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    jeremy
    jeremy
    Level 1.6: Donut
    July 9, 2024

    You might try adding an unlocked SIM card to the device, if the device picks up the cellular network it will get the command.

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    jarmo_akkanen
    jarmo_akkanen
    Level 2.0: Eclair
    September 15, 2026

    Hey,

    Follow up question to ​@Moombas ​@OneController 
    Do you know if any MDM platform support Direct Boot already and/or device level PIN reset?

    We would love to be able to reset the device PIN after reboot for Corporate owned devices when user have lost it. Now only option is to reset device to factory settings and FRP kicks in.
    Ok, you can bypass and re-setup the device with your current Google account but would be very helpful to just reset the PIN.

    Thanks
    Jarmo 

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    Moombas
    Moombas
    Level 4.4: KitKat
    September 15, 2026

    As far as i know, there’s no MDM yet supporting direct boot (i might be wrong), at least the one we use.

    But you should be able to set via nearly every MDM a device pin but not in your special case.
    The best way is, if you use FRP, the way you already described: provide seperate company account for login so you can “bypass” it.

    On our MDM we just raised a feature request to get the Android Lost mode implemented as FRP would cause too much trouble and only locking devices down with zero-touch (tied to the MDM) is not enough.

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