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tonysaha
tonysaha
Level 1.5: Cupcake
July 9, 2026
Question

Android Enterprise EMM Partner Application – Looking for Guidance

  • July 9, 2026
  • 5 replies
  • 115 views

Hello everyone,

I'm looking for advice from anyone who has successfully joined the Android Enterprise EMM Partner Program.

Our organization recently applied for the program but was informed that the application did not meet the required criteria. We understand that Google does not provide detailed feedback regarding application decisions.

Afterward, we attempted to start the onboarding process again, but the Partner Portal consistently displays the following message after entering our valid D-U-N-S number:

"Something went wrong! If this problem persists, please contact support."

We contacted the Android Enterprise Community Team, and they replied that they cannot provide specific feedback or details regarding application decisions.

I would appreciate hearing from anyone who has experienced a similar situation.

Specifically:

  • Is there a waiting period before submitting another application?
  • Does Google reset the previous onboarding/application record, or should a new application be created?
  • Has anyone encountered the D-U-N-S verification or Partner Portal error during onboarding?
  • Is there another team (besides the Community Team) that handles onboarding or Partner Portal issues?

I'm not asking for Google's decision to be reviewed—I'm simply trying to understand the correct onboarding process from those who have gone through it.

Thank you in advance for any guidance.

    5 replies

    Michel
    Michel
    Level: 4.1: Jelly bean
    July 9, 2026

    Hi and welcome!

     

    I don't have experience in enrolling as an EMM partner, so can't answer all your questions in detail. 

     

    But the community mailbox is your main contact for support during onboarding. They should be able to assist you on this but maybe ​@Kirk  is able to get some more information that might be helpfull here. 

     

     

      tonysaha
      tonysahaAuthor
      Level 1.5: Cupcake
      July 9, 2026

      Hi ​@Michel,

      Thank you for your response and for mentioning ​@Kirk .

      I would like to clarify that my question is about a technical onboarding issue rather than the application decision itself.

      During the Partner Portal onboarding, after entering our valid D-U-N-S number, the portal consistently displays:

      "Something went wrong! If this problem persists, please contact support."

      Because of this error, we are unable to complete the registration process.

      I previously contacted the community mailbox regarding this technical issue, but the response I received appeared to address the application decision rather than the Partner Portal/D-U-N-S verification error.

      If ​@Kirk or anyone from the team could advise whether this is an onboarding issue, a D-U-N-S verification issue, or whether our onboarding record needs to be reset, I would greatly appreciate it.

      Thank you again for your help.

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