Android Management API Device Enrollment Successful but Device Not Showing in Active Devices List

Question

I am using Android Management API to build my own device management system. I am not an Android partner, but I integrated Android Management API into my platform.

I successfully enrolled a device, and on the device side it shows as enrolled correctly. Also, in the enrollment history/logs, I can see that the device enrollment was successful.

However, the problem is that the device does not appear in the active devices list/system dashboard after enrollment.

So currently:

The device shows as enrolled on the physical device
Enrollment history/logs show successful enrollment
But the device is missing from the active/managed devices list

Could you please help me understand why this happens and how to resolve it?

Moombas · Answer

I’m not a programmer or having deep insight into the deeper parts of those things but i guess you do agentless enrollment (so no agent app installed on the device itself)?

From my knowledge, and as said i might be wrong, to have some kind of online status and so on, you need to have such an agent app to report this back from the device to the MDM. Otherwise, it just gets the configuration pushed from MDM to the device via Googles API and reports maybe back but no strict constant communication ongoing.

@jasonbayton I’m pretty sure you know better if I’m mistaken here or not ;)

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