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Clawz
Clawz
New Member
July 10, 2026
Question

Android Zero-touch, adding another user changed changed my Owner role to Assigned

  • July 10, 2026
  • 2 replies
  • 99 views

Only my account was Owner for our Android Zero Touch portal, when I added another email, it changed my Owner role to the role I was assigning to the new user (Assigner)

 

How do I get this fixed? Can’t find any way of contacting Google support to correct this, other than posting here.

    2 replies

    Michel
    Michel
    Level: 4.1: Jelly bean
    July 13, 2026

    Hi ​@Clawz, welcome. 

     

    You should at least have one owner in your zero touch tenant. That account is able to reassign the role to your account. No other roles has the right to do so. If you don't know the other owners, or can't proceed for another reason, the official support for this goes trough your Android Enterprise reseller. Reach out to them and let them contact Google.

     

    Hope this helps! 

    Moombas
    Moombas
    Level 4.4: KitKat
    July 28, 2026

    ​@Clawz But as you added a user who is owner (correct?), let that user change your account role back to owner as well (you can and should have multiple owners depending on your account setup).
    I would huess you didn’t add any user to sucn environment you don’t know about or have hands on.

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