Blocked USB file transfer

I have been informed that Samsung devices are not affected as they identified the issue before releasing the Android 14 update and implemented a fix, unfortunately nothing publicly available.  

😮

uh interesting... it's hard to investigate as i can't reproduce the issue on my device after factory reset but users are complaining about the missing functionality. All of them told us that they have used the usb file transfer for their photos before and sometime in between this has stopped working.

Ugly situation... "to be able to file transfer your photos again, you have to factory reset your device. please be aware your photos will be lost after the reset" 🤔 🤔

I would suggest double checking the policies and looking at the DEBUG logs on the device, then escalate to your EMM provider if necessary

Device Policy App on an affected device (A54):

deviceConnectivityManagement: {"usbDataAccess": "USB_DATA_ACCESS_UNSPECIFIED"}

On my factory reseted and fresh enrolled device (A54):

deviceConnectivityManagement: {"usbDataAccess": "ALLOW_USB_DATA_TRANSFER"}

100% sure it is the same policy and groups for those two devices...

Hello @weberda,

I hope you are doing well. 

Thanks for highlighting you are experiencing this. I've had a look and we do currently have an newly opened ticket for something very similar to what you are mentioning here and our engineers are currently reviewing it. On this grounds I currently think this is unrelated to the service announcement you posted in. 

I hope you don't mind, to make it easier to find, I've moved your posts and made them into a dedicated topic, which will make it easier for others to find and update. If you would prefer a different title, just let me know and i'm happy to update it. 

To add, if you could also report this via your EMM please, so your information can also be captured on the ticket, that would be fantastic. 

Thank you again and I'll keep an eye out for updates to share with you. 

Lizzie

( @davidguillaume, thanks also for your useful replies here, FYI on the above 🙂 )

Thanks everyone for your updates here, this is super helpful. I'm highlighting this back to our team internally, but please do continue to speak with your EMM about this directly. 

As soon as I hear more, I'll update here. Thanks again. 

Lizzie

Hey everyone,

@weberda, @BAfH, @LFagni, @kc8,

I hope you've all had a good week.

Just wanted to come back to you. To clarify the change mentioned by @jasonbayton above was updated by Microsoft Intune. I know there was a bit of uncertainty mentioned so just wanted to confirm this. 

From our own testing, as you mentioned Weberda, it appears toggling the "USB File Transfer" policy setting from "Not Configured" to "block" (save), then back to "Not configured" (save) will enable USB file transfer. I believe Microsoft are working on an update to iron this out. 

If you continue to have difficulties though, please do contact Microsoft Intune directly and they can advise you further. 

Hope this helps and do keep us posted if you can.

Thanks again,

Lizzie