Brand account not usable for Enterprise Apps Unable to approve new applications in Managed Google Play Organization ( (**CM - updated to remove personal information) )
Hello Google Support Team,
we are experiencing an issue with our Sauter GmbH Managed Google Play environment and would appreciate your assistance.
Organization Details
- Organization Name: Sauter GmbH
- Managed Google Play Organization ID: (**CM - updated to remove personal information)
Issue Description
Our Managed Google Play organization is successfully connected to Microsoft Intune. The connector status is reported as successful and synchronization between Intune and Managed Google Play is working without errors. Existing approved applications remain visible and available within Intune. [learn.microsoft.com], [learn.microsoft.com]
However, we are no longer able to approve new applications for our organization.
Symptoms
- Managed Google Play connector status: Successful
- Synchronization status: Successful
- Previously approved applications are visible and functional
- New applications cannot be approved
- Accessing Welcome to the Android Enterprise and Chrome Customer Community | Community returns HTTP 403 - Forbidden
- The Google account originally used to register the Managed Google Play organization was subsequently converted/changed by Google to a Brand Account or another account type
- Since this change, administrative access to Managed Google Play appears to be affected
Impact
We are currently unable to approve and deploy new Android applications to our managed Android Enterprise devices, which impacts ongoing application rollouts and device management.
Troubleshooting Performed
- Verified that the Intune to Managed Google Play connection is healthy.
- Confirmed successful synchronization.
- Confirmed that existing approved applications remain available.
- No errors are reported within the Intune Admin Center related to the Google Play connector.
- Issue appears to be limited to administrative access and application approval within Managed Google Play.
Request
Could you please verify:
- Whether the organization (**CM - updated to remove personal information) is still correctly associated with the original Managed Google Play enterprise.
- Which Google account currently has Owner/Administrator rights for this organization.
- Whether the conversion of the original Google account affected ownership or administrative permissions.
- How administrator access can be restored so that new applications can be approved again.
If additional information is required, please let us know.
Thank you for your support.
Kind regards,
Sauter GmbH
Managed Google Play Organization ID: (**CM - updated to remove personal information)
