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simon_tikpay
Level 2.0: Eclair
May 13, 2025
Solved

Can't add a private app to devices

  • May 13, 2025
  • 2 replies
  • 0 views

I'm being very confused when trying to add a private app into the Stix EMM, and I'm not sure where the problem lies, so I'm asking here!

 

I successfully loaded it in:

 

But when I then click on that and then try to click Select app... nothing happens. Nothing on screen, nothing in the dev console, no network traffic... Nothing.

 

 

And so I can't add this app to my devices. And I'm entirely lost as to what's going on.

 

Is this a Stix thing? Or an Android Enterprise thing?

Best answer by simon_tikpay

And now I see it 100% is a Stix issue, as going back to Vantage I can add apps without issue.

 

Also, Vantage has live support which helped me through some issues instantly, where Stix has zero contactable support.

 

So, they've been ruled out entirely!

2 replies

M
Michel
Level 4.0: Ice cream sandwich
May 13, 2025

Sounds like a Stix thing. Intune behaves the same sometimes. You press select, and then have to wait somewhere between 1 minute and 1 hour or so before it shows up in your app list to be able to push it to devices.

 

I don't know Stix but you might have a sync button to sync it? Intune doesn't provide feedback after selecting an app in de play store either. Syncing helps getting it to your MDM. 

 

Otherwise reach out to Stix Support to see of they can help. 

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    simon_tikpayAuthor
    Level 2.0: Eclair
    May 13, 2025

    Thanks Michel for this info. I've reached out for support from them also. 

     

    I'll also hunt for a way to sync information between the two

      Emilie_B
      Emilie_B
      Community Manager
      May 13, 2025

      Thanks for your help @Michel 🤩

       

      @simon_tikpay please let us know if you manage to contact the Stix Support team or if there is anything else we can help with!  

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      simon_tikpayAuthor
      Level 2.0: Eclair
      May 14, 2025

      I've had no response (nor do they really have any direct way to contact them for support).

       

      I'm going back to trialling another MDM (Vantage), to see if it works better on this front.

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        simon_tikpayAuthorAnswer
        Level 2.0: Eclair
        May 14, 2025

        And now I see it 100% is a Stix issue, as going back to Vantage I can add apps without issue.

         

        Also, Vantage has live support which helped me through some issues instantly, where Stix has zero contactable support.

         

        So, they've been ruled out entirely!

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