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TReinhold
Level 2.0: Eclair
October 21, 2024
Solved

Configuration missing in ZTP

  • October 21, 2024
  • 4 replies
  • 0 views

Hi,

 

I have logged in today to the Google Zero Touch portal and it looks like all configurations, devices and resellers are gone now.

This needs to be fixed asap as we are standing close to a mass rollout for which the ZTP was set up and connected to our MDM solution

Best answer by TReinhold

Hi Lizzie, thanks very much. It seems the problem has been resolved meanwhile.

Don't know why I haven't seen this in the first place, but it seems this apparent "search field" is in fact a selection field for the client instance...

When I selected this, the missing information was visible again.

Sorry for putting this here, but I am glad it is working again now.

Thanks for being supportive, this call can be closed from my side.

Best regards, Tobias

4 replies

Lizzie
Lizzie
Community Manager
October 21, 2024

Hello @TReinhold,

 

Great to see you again in the community. Sorry to hear this has happened. 

 

As a starting point, can I just check that you are logged into the new customer portal, as this was updated a couple of months ago: https://enterprise.google.com/android/zero-touch/customers

 

Thanks,

Lizzie

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T
TReinholdAuthor
Level 2.0: Eclair
October 22, 2024

Hi Lizzie, yes the new portal was already in place for several weeks and it was working well always.

Yesterday we created an admin account for a new colleague and right after that, the problem happened.

It seems one of the user instances (client ID) got lost.. the reseller can see only one left, but before there were two..

 

Best regards, Tobias

Lizzie
Lizzie
Community Manager
October 23, 2024

Thanks for confirming this @TReinhold. Can I check if your reseller has filed a ticket with our support team? I will also highlight this to that team to see if we can find out what is happening and hopefully we can get all the information back showing shortly.  😀

 

Speak soon.

 

Lizzie

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T
TReinholdAuthorAnswer
Level 2.0: Eclair
October 24, 2024

Hi Lizzie, thanks very much. It seems the problem has been resolved meanwhile.

Don't know why I haven't seen this in the first place, but it seems this apparent "search field" is in fact a selection field for the client instance...

When I selected this, the missing information was visible again.

Sorry for putting this here, but I am glad it is working again now.

Thanks for being supportive, this call can be closed from my side.

Best regards, Tobias

Lizzie
Lizzie
Community Manager
October 25, 2024

Hello @TReinhold,

 

Thanks so much for the update, I'm so pleased to hear your information has resurfaced. I will close the internal ticket I raised for this, but do let me know if anything changes. 

 

Thanks again,
Lizzie

Welcome to the Community everyone!Have a question or want to start a conversation, click here.
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