Default configuration not apply

Forum|Forum|9 months ago
May 27, 2025
2 replies
0 views

Hello,

We're having trouble assigning the default configuration when resellers add phones to our Zero-Touch account.

We've successfully linked Intune to the Zero-Touch account.

In Intune, there is a fully managed profile.

I used this token to create a profile that works, no problem.

However, when resellers add new devices, they don't retrieve our default configuration, which is called PROD_INTUNE_FullyManaged, but retrieve a default profile that we haven't configured.

It's quite annoying to have to systematically reassign the correct default profile.

Thank you for your help on this issue.

*Post updated 27 May, 2025 - translated from French to English

Kris

Level 1.6: Donut

Hello,

So your default configuration in ZTE is Intune but the system assign another one.

How many configurations do you have ? can you delete the configuration you don't want ?

Kris

S

SupportNGEAuthor

New Member

Hello Kris,

We have four configurations in ZTE. See the image:

By default, our main profile is: PROD_INTUNE_FullyManaged

But when new devices are added by our resellers, the profile added to the new devices is: "Enterprise Default Profile" instead of "PROD_INTUNE_FullyManaged"

*Post updated 3 June, 2025 - translated from French to English

*Post updated 6 June, 2025 - edited image to hide ID numbers

Kris

Level 1.6: Donut

Hello @SupportNGE

Like you use intune, i found this