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Batlac
Level 1.6: Donut
November 28, 2025
Solved

Device screen sensitivity

  • November 28, 2025
  • 2 replies
  • 0 views

Hello AE community,

 

Our users encounter screen sensitivity issue while using a screen proctection on their devices,

Device impacted is Samsung A9+,

 

There is a setting to enhance screen sensitivity but it is not manageable thought Ivanti NMDM, or Knox Service Plugin.

 

We also use Bluebird devices, for this manufacturer, sensitity setting is manageable using their OEM Config app.

 

Is there another method to manage this setting ?

 

Should i make a FER (Feature Enhancement Request) to Samsung directly ?

 

Regards

 

Batlac

Best answer by Michel

Hi @Batlac , you can configure this in the knox service plugin but its hidden. Search for deep settings, in there you have an option to enable this feature. 

 

Link to the samsung doc about "Deep Settings Customization"

2 replies

Emilie_B
Emilie_B
Community Manager
December 8, 2025

Hello @Batlac 

 

I hope you're well - I just wanted to check if you had reached out to Samsung or your device reseller; this seems like it would be the best course of action at this time. 

 

Could you keep us posted on progress? 

 

Thanks in advance, 

Emilie 

    B
    BatlacAuthor
    Level 1.6: Donut
    December 10, 2025

    Hello Emilie,

     

    Thank you for your reply,

     

    I sent a feature enchancement to Samsung, i still have no news,

    I will keep you in touch,

     

    Regards

      Emilie_B
      Emilie_B
      Community Manager
      December 10, 2025

      Thank you @Batlac - fingers crossed for some news very soon :) 

      M
      MichelAnswer
      Level 4.0: Ice cream sandwich
      December 10, 2025

      Hi @Batlac , you can configure this in the knox service plugin but its hidden. Search for deep settings, in there you have an option to enable this feature. 

       

      Link to the samsung doc about "Deep Settings Customization"

        B
        BatlacAuthor
        Level 1.6: Donut
        December 17, 2025

        Hello Michel,

         

        Thank you for your reply,

        This is exactly what i was looking for ! 😸

         

        Link to the samsung doc about "Deep Settings Customization"

        Regards

        Batlac

          Emilie_B
          Emilie_B
          Community Manager
          December 22, 2025

          Thank you for the update @Batlac and thank you @Michel for your help in solving this 🙌

           

          I'll add the link to the Samsung doc to Michel's comment so, all the resources is visible in the comment marked as solution! 

           

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