EMM Partner certification — no Partner Portal response for ~1.5 months
Hello,
We are a team developing an EMM solution and currently going through the Android Enterprise EMM Partner certification process.
We have completed the vast majority of the certification journey: all required certificates, documentation and case studies have been prepared and submitted, training modules are completed, and the relevant scenarios have been successfully validated on our test devices. The process advanced all the way to the final Product Excellence review, where nearly every item was fulfilled and only a single requirement remained. For that last item we received an approval at one point, and roughly an hour later received a rejection on the very same item. Following that, we addressed the rejection with the necessary adjustments and shared the full details through Partner Portal support tickets.
For the past ~1.5 months we have been unable to get a response on the support tickets we've opened through the Partner Portal regarding this. The tickets have been moved to "Finished" status without any feedback being shared with us, and our most recent ticket was closed in the same way shortly after opening. As a last resort, we also sent a summary of the situation to ae-community@google.com; however, that email was opened as a support ticket on the Partner Portal and was likewise moved to "Finished" status without any response.
If there is anything still expected from our side — a missing document, an additional step, or any further action — we are fully prepared to address it. We've invested significant time and effort as a team to reach this stage and we're committed to doing whatever is required. Our only request is that, if there is a reason for the wait, that reason be shared with us so we understand where we stand and can take the right next step.
Thank you very much for your time and support.
Kind regards,
