Error 403 on Zero Touch portal setup

Hey @mranera,

Thanks for your post here, you are not alone on this, we've had a couple of other members mention difficulties with this, this week. 

Just to double check are you seeing this when you try to access via incognito mode? 

Thanks,

Lizzie

Hello Lizzie, thanks for your feedback. I've tried to access AZT Portal (https://enterprise.google.com/android/zero-touch/customers) via incognito mode and still getting the error 403 (Permission denied).  Any idea how to resolve this issue. Thanks in advance

Hey @mranera,

Thanks for confirming this. The best path is for your reseller to create a ticket with our team via the Reseller Portal, as your reseller can verify the account details.

If your partner is unable to do this or is experiencing issues do this please can you let me know and I will escalate it internally (with the ticket ID). 

Do keep me posted on this, if you can, as I want to make sure everything is back on track for you. 

Thanks so much,

Lizzie

Hello Lizzie,

Unfortunately, we are unable to open a ticket. I can provide you with the Portal ID and Gmail account in order to check this issue. 

Thanks for your support.

Manuel 

Hello Lizzie, how can I provide you with the AZT portal number and Reseller name to resolve this issue? From my Community inbox I don't see any option to reply to your message. Thanks in advance.