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Prathik
Level 2.0: Eclair
November 7, 2023
Solved

Error during work profile provisioning

  • November 7, 2023
  • 4 replies
  • 37 views

Few of our users are facing `Try setup again later. Some technical issues are preventing setup right now.` error during work profile provisioning. Below are the device logs

11-06 19:49:04.078 19772 25409 I clouddpc_CloudDpsClient: Registering device in unified policy mode.
11-06 19:49:04.079 19772 25409 E clouddpc_CloudDpsClient: Error registering device, no auth token or enrollment token.
11-06 19:49:04.077  3816  3816 D RegisteredNfcFServicesCache: Service unchanged, not updating
11-06 19:49:04.079 19772 25398 I clouddpc_crw: Logging setup event: 3
11-06 19:49:04.080 19772 25398 I clouddpc_crw: SetupStep: STEP_REGISTER
11-06 19:49:04.080  2408  2447 D SecureElementService: getReaders() for com.android.nfc
11-06 19:49:04.083 19772 19772 I clouddpc_SetupActivity: setup ui state changed: # com.google.android.apps.work.clouddpc.base.util.setup.setupstate.proto.SetupState$SetupUiState@8dc35
11-06 19:49:04.083 19772 25388 E clouddpc_fhk: Setup failed:
11-06 19:49:04.083 19772 25388 E clouddpc_fhk: cgg: Setup failed. FAILURE_REASON_SERVER_OTHER. ERROR_SERVER
11-06 19:49:04.083 19772 25388 E clouddpc_fhk: Caused by: cin: Error registering device, no auth token or enrollment token.
11-06 19:49:04.083 19772 25388 E clouddpc_fhk: 	at ciz.r(PG:3)
11-06 19:49:04.083 19772 25388 E clouddpc_fhk: 	at ffc.a(PG:9)
11-06 19:49:04.083 19772 25388 E clouddpc_fhk: 	at isj.call(PG:23)
11-06 19:49:04.083 19772 25388 E clouddpc_fhk: 	at java.util.concurrent.FutureTask.run(FutureTask.java:264)
11-06 19:49:04.083 19772 25388 E clouddpc_fhk: 	at jfu.run(PG:2)
11-06 19:49:04.083 19772 25388 E clouddpc_fhk: 	at hmb.run(PG:12)
11-06 19:49:04.083 19772 25388 E clouddpc_fhk: 	at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
11-06 19:49:04.083 19772 25388 E clouddpc_fhk: 	at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:644)
11-06 19:49:04.083 19772 25388 E clouddpc_fhk: 	at java.lang.Thread.run(Thread.java:1012)
11-06 19:49:04.085 19772 23345 I clouddpc_VanillaNotific: Profile setup failed notification shown

It suggests that no auth token or enrollment token was found, the qr code scanned does have a enrollment token so not very sure why this is happening. Any help would be appreciated. Thank you.

Best answer by Prathik

Wiping the cache/storage for Android Device Policy app from settings before enrolling with EMM solved the issue for us.

4 replies

P
PrathikAuthor
Level 2.0: Eclair
November 7, 2023

We are using Android Management API to provision and mange these devices.

jeremy
jeremy
Level 1.6: Donut
November 7, 2023

I’ve been seeing some issues today with amapi enrollment so that might be it. If you’re sure that the QR Code token is valid wait a little bit before trying again. 

P
PrathikAuthor
Level 2.0: Eclair
November 7, 2023

Okay thank you, we have received about 10 customer reports about this in the last 3 weeks.

jeremy
jeremy
Level 1.6: Donut
November 7, 2023

I've only encountered this issue today, you should create a support ticket in the http://emm.androidenterprise.dev if you've double checked your own code.

P
PrathikAuthorAnswer
Level 2.0: Eclair
November 14, 2023

Wiping the cache/storage for Android Device Policy app from settings before enrolling with EMM solved the issue for us.

    M
    matrixideal
    New Member
    November 21, 2024

    17:34:14.370 I [RemoteLoggerImpl.kt:onSuccess:482] SetupStep: STEP_SETUP_FCM, status: SUCCESS
    17:34:14.371 I [CloudDpsClientImpl.java:registerDevice:436] Registering device in unified policy mode.
    17:34:14.374 I [OverrideLayer.java:loadFromFile:98] No override for gservices
    17:34:14.376 I [RemoteLoggerImpl.kt:onSuccess:462] Logging setup event: 3
    17:34:14.376 I [RemoteLoggerImpl.kt:onSuccess:475] SetupStep: STEP_REGISTER
    17:34:14.384 I [OverrideLayer.java:loadFromFile:98] No override for gservices
    17:34:14.384 I [CloudDpsClientImpl.java:logMessage:1991] Request #1109332922392914000 will be sent to server side
    17:34:14.457 I [26257] vop.f(259): ItemStore: Not cached: com.google.android.apps.work.clouddpc
    17:34:14.575 I [26257] vop.f(259): ItemStore: Not cached: com.oplus.ocloud
    17:34:14.881 E [26127] bml.a: Unexpected response code 420 for https://m.google.com/clouddps/registerDevice?devicetype=Android&agent=TP1A.220905.001
    17:34:14.883 W [RetryingFuture.java:terminalExceptionCaught:165] RetryingFuture caught terminal exception
    bmh
    at bml.a(PG:1014)
    at bml.run(PG:6)
    Caused by: ebx
    at clf.v(PG:137)
    at gch.a(PG:130)
    at ifw.call(PG:484)
    17:34:14.883 I [CloudDpsClientImpl.java:logMessage:1991] Request #1109332922392914000 failed due to execution exception
    17:34:14.886 E [SetupInteractorImpl.kt:onSetupFailed:96] Setup failed:
    cim: Setup failed. FAILURE_REASON_SERVER_OTHER. UNKNOWN_SETUP_STEP. ERROR_SERVER
    Caused by: cks: Request failed
    at clf.y(PG:802)
    at clf.v(PG:137)
    at gch.a(PG:130)
    at ifw.call(PG:484)
    at java.util.concurrent.FutureTask.run(FutureTask.java:264)
    at kpr.run(PG:11)
    at gpm.run(PG:126)
    at java.util.concurrent.ThreadPoolExecutor.runWorker(ThreadPoolExecutor.java:1145)
    at java.util.concurrent.ThreadPoolExecutor$Worker.run(ThreadPoolExecutor.java:644)
    at java.lang.Thread.run(Thread.java:1012)
    Caused by: ebx
    at clf.v(PG:137)
    at gch.a(PG:130)
    at ifw.call(PG:484)
    17:34:14.887 I [EventLogManagerImpl.kt:logMessage:1641] Event logged: SetupStepFinished details: [setupStep=register, setupStepStatus=false, failureMessage=cks: Request failed
    ebx] metadata: [isNetworkConnected=true]
    17:34:14.890 I [VanillaNotificationHelperImpl.java:showProfileSetupFailedNotification:138] Profile setup failed notification shown
    17:34:14.891 I [RestoreUtilImpl.kt:getRestoreIntent:66] Getting restore intent
    17:34:14.892 W [RestoreUtilImpl.kt:canUseMigrationApp:170] com.google.android.apps.pixelmigrate is not installed as a system app.
    17:34:14.892 W [RestoreUtilImpl.kt:canUseMigrationApp:170] com.google.android.apps.pixelmigrate is not installed as a system app.
    17:34:14.893 I [RestoreUtilImpl.kt:getRestoreIntent:66] Getting restore intent
    17:34:14.893 W [RestoreUtilImpl.kt:canUseMigrationApp:170] com.google.android.apps.pixelmigrate is not installed as a system app.
    17:34:14.893 W [RestoreUtilImpl.kt:canUseMigrationApp:170] com.google.android.apps.pixelmigrate is not installed as a system app.
    17:34:14.899 E [SetupV2LoggerImpl.kt:logSetupStepException:91] [CONTEXT cel_metadata="# logs.proto.wireless.performance.mobile.ExtensionMetric$MetricExtension@e5e4581b\n[7] {\n}" ]
    cim: Setup failed. FAILURE_REASON_SERVER_OTHER. UNKNOWN_SETUP_STEP. ERROR_SERVER
    Caused by: cks: Request failed
    at clf.y(PG:802)
    at clf.v(PG:137)
    at gch.a(PG:130)
    at ifw.call(PG:484)
    at java.util.concurrent.FutureTask.run(FutureTask.java:264)


    i am trying to provision work profile, not working from last 2 days , showing `Try setup again later. Some technical issues are preventing setup right now.`i have done everything but nothing works like recreated enrollment token etc.

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