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FabienMagras
Level 1.5: Cupcake
October 22, 2025
Question

Factory reset protection (FRP) or enterprise factory reset protection (EFRP).

  • October 22, 2025
  • 3 replies
  • 7 views

Hello, since Android 15 we have encountered a huge problem with Corporate phones (enrolled in BYOD) for which users leave the company without deleting their account. We therefore found ourselves with locked phones that we cannot return to our reseller (who asks us for a large sum to unlock them) so I come to you to find a solution or a tool available to the technical teams to clean up. We are open to any advice or help

3 replies

M
Michel
Level 4.0: Ice cream sandwich
October 22, 2025

Hi,

 

I've heard this a lot the past few weeks. What brand do you have? 

 

Some brands offer solutions for this, for Samsung you can go to a service center to get this fixed if you can show proof of purchase. But Samsung charges money for this as well. 

F
FabienMagrasAuthor
Level 1.5: Cupcake
October 22, 2025

We are full GOOGLE pixel 7a, 8a and 9a. we have some Samsung also but not a lot

J
jeremy
Level 1.6: Donut
October 22, 2025

As these devices are enrolled as BYOD devices they are considered personal phone, so that's probably why you now have these issues. Only a reseller or Google (Pixel) support would be able to unlock those. To prevent this you should enroll those devices as corporate devices (with or without Work Profile) in the future.

Sorry there is nothing we can do here :)

Kris
Kris
Level 1.6: Donut
October 23, 2025

Hey @FabienMagras 

 

First question : why do you choose BYOD with Android Devices instead of COPE ? I agree with Jeremy, no EMM can bypass FRP with BYOD.

 

You have to know, with Android 15 and later, FRP is active when the device is accidently reset even with full managed device. Like you use Omnissa WSP1, i think you will be able to bypass the FRP with Amapi in COPE.

 

Kris

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