GBoard - Suggestion Strip

I have come across one environment reporting something similar this week. I'm investigating whether it is tied to a specific Gboard version.

That matches what I found as well. It worked fine in Gboard version 14.x, but stopped working in 15.x and still isn’t fixed in 16.x.

The issue only seems to affect managed configurations, disabling it directly on the device works without any problems.

Hey @Magcho and @mattdermody,

I hope you are both good. I'm just seeing this, after being OOO for the past week.

I've just had a look at the ticket and I just wanted to check if you have reported this with a bug report via your EMM? If so, would you mind sharing the ticket number with me (privately is absolutely fine). 

The reason why this is important is that to troubleshoot this with gboard, we need to work out whether the potential issue here is a potential problem happening with the gboard setting once it's arrived on the device or potentially that the setting isn't being applied correctly before this etc. and different EMMs may process this differently. 

Hope to hear from you soon and thanks in advance. 

Lizzie

Hi, 

is there any update on this issue? I can confirm, this also happens with SOTI Mobicontrol.

Hey Everyone! 

While this is an older topic, I'm posting what I found in case it helps the next person trying to solve this issue.

After quite a bit of testing, digging, and then some more digging 🤣, I was finally able to get this working.

I'm using Intune, and it appears that the Intune configuration designer does not fully support the nested managed configurations that Gboard exposes.

Because I didn't initially realize that “show_suggestion_strip” is actually a nested managed configuration key, I kept trying to use a JSON configuration like the below.  Even checking Graph after saving it, it would keep the JSON correct but the suggestion strip was still being shown while the other configurations were being applied. 

{
	"kind": "androidenterprise#managedConfiguration",
	"productId": "app:com.google.android.inputmethod.latin",
	"managedProperty": [
		{
			"key": "config_theme_access_point",
			"valueBool": false
		},
		{
			"key": "config_clipboard",
			"valueBool": false
		},
		{
			"key": "enable_text_preview",
			"valueBool": false
		},
		{
			"key": "config_settings_access_point",
			"valueBool": false
		},
		{
			"key": "config_sharing",
			"valueBool": false
		},
		{
			"key": "show_suggestion_strip",
			"valueBool": false
		}
	]
}

Looking back, it now makes sense why Intune would convert the policy back to the Configuration Designer view after a page refresh and remove the “show_suggestion_strip” setting. 

After some additional digging, I found that “show_suggestion_strip” is actually nested under a preferences bundle. Once I configured it using the JSON below, the setting was working and Intune continued to display the policy as JSON instead of converting it back to the Configuration Designer view.

{
    "kind": "androidenterprise#managedConfiguration",
    "productId": "app:com.google.android.inputmethod.latin",
    "managedProperty": [
        {
            "key": "preferences",
            "valueBundle": {
                "managedProperty": [
                    {
                        "key": "show_suggestion_strip",
                        "valueBool": false
                    }
                ]
            }
        }
    ]
}

Hopefully this saves someone else a few hours of troubleshooting.🤣