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E
Edward
Level 1.5: Cupcake
July 7, 2023
Question

Gmail corrupts

  • July 7, 2023
  • 2 replies
  • 0 views

Hi everyone,

One of my colleague encounters an issue that when using the Gmail app, it shows the app stops running and crashed, but if we don't enroll the device into Android Enterprise, it can work properly, so is there any settings we can do? I didn't block this Gmail app and had enable user to add google account.

Thanks everyone

Hers is the video link

https://drive.google.com/file/d/1prKkv9PLYmX4DLFzea9T9VkcX9UZYQb0/view?usp=sharing

2 replies

M
Moombas
Level 4.4: KitKat
July 7, 2023

There can be several reasons but did you try to update it?
If you use a Google managed play store you need to provide this system app via it as well i would also recommend to do this for webview as well (as far you don'T encounter any issues with latest version(s).

J
jasonbayton
Level: 4.1: Jelly bean
July 7, 2023

Hi Eric,

Thanks for the video, it's super helpful to see your issue immediately very clearly.

Google Play Services is crashing. While it should handle things more gracefully it looks like this isn't the case.

Do you permit adding accounts in your policies? If not this would explain the crash - policy blocks a feature but the device isn't handling it well.

If you were to permit accounts though, you then risk opening up the device in question to the full Google Play Store and mixing work/personal data, this isn't such a good thing unless your use case considers that safe.

The alternative would be to configure email differently within Gmail. Is it a Google Workspace account wanting to be added? If so, it can be via exchange instead. If not, IMAP for consumer Google accounts can work. This way your users get to add mail without adding additional Google accounts to the device and therefore prevents DLP issues I referenced above.

I made a lot of assumptions here, feel free to clarify your setup and we'll take it from there 🙂

M
Moombas
Level 4.4: KitKat
July 7, 2023

And depending on the MDM used (and if it's a work gmail account), you can add a GMail account via MDM instead of the user to enter it manually.

E
EdwardAuthor
Level 1.5: Cupcake
July 7, 2023

Hi RAS, thanks for your reply. We don't use a work gmail, all employees uses their personal account, that's why we enable adding personal account but it didn't go as we expected😂

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