Google Account for Android Enterprise gets disabled

Hello @sbuehl and welcome to the Customer Community 👋

I just wanted to ask if you had reached out to Ivanti already? 

If so, could you let us know whet they've said? 

Just to be sure, you are talking about your google account that is being disabled and not the connection between Ivanti and Google play / Android Enterpise? 

If its the first one, is your Google account managed or did you already migrate to a Managed Google domain? If not, you need to go trough the consumer support channels of Google. Untill you migrate to a Managed Google domain, the Google account is a personal account and therefore follows the guidelines and processes belonging to personal accounts. 

More information about Managed Google Domains and Android can be found here: https://blog.google/products-and-platforms/products/android-enterprise/domain-upgrade/

And support regarding accounts might work from here, you can do an appeal: https://support.google.com/accounts/answer/40695?hl=en

The community might also be a good place to ask this question: https://support.google.com/accounts/community?hl=en 

And last thing I can add, please make sure to try everything before connecting a new account. Most MDM solutions are not able (at this point) to swap the Android Enterprise account with a new one while leaving your current devices, configuration and app assignments working. When connecting a new account, you might have to rebuild everything. 

Maybe someone else has some other solutions, but this is what I had to do in the past. And wasn't always successfull with it. 

Good luck!

Hi,

@Michel 

Yes, the google account is disabled. The connection between Ivanti and Google is still working.

No we haven't migrated to google domain

Yes, I definitely want to avoid that we have to connect another google account with ivanti mdm

@Emilie_B 

I have an appointment with Ivanti tomorrow. 

But I think that no one there can help me either, because it's not a ivanti problem. Its a problem with the google account. I'll get back to you tomorrow

Definitely migrate to a managed Google domain if Ivanti offers it. At worst it should be a perpetual upgrade link within the iframe. Here's some info: [Day 4] Managed Google Domains: What, why, and how to upgrade | Android Enterprise and ChromeOS Customer Communities - 13814

If the account gets deleted, we still have options to migrate the enterprise to another google account, but it's better to try to avoid that.