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motajeff
New Member
March 14, 2025
Question

HELP! Enrollment Stuck on Choose Device Category

  • March 14, 2025
  • 4 replies
  • 0 views

I need help. When enrolling a device on Intune, we are getting stuck on the Choose Device category page where it does not allow us to press the OK button.  We have two vendors supplying us phones and the issue is happening with both vendors (devices are Pixel 8s and 9s).

 

Please help!

    4 replies

    M
    motajeffAuthor
    New Member
    March 14, 2025

    Below is the screen where the OK button does not work.

     

    M
    Moombas
    Level 4.4: KitKat
    March 17, 2025

    Don't slap me for this but did you try (if possible and not forced portrait mode) to turn device into landscape view (so that the screen also changes) and check if the ok button then works?

      P
      pvandroid
      Level 1.5: Cupcake
      April 1, 2025

      Many people in my company are experiencing a similar issue when enrolling their Google Pixel 8 Pro into MS Intune. They encounter problems with the DONE button not responding, no matter how many times they tap it. The only workaround is to turn the phone to a landscape position, wait for the "Rotate" icon to appear in the corner of the screen, and then rotate the screen to landscape mode. After that, they can select the DONE button. It's very frustrating.

       

      Lizzie
      Lizzie
      Community Manager
      April 1, 2025

      Hey @motajeff and @pvandroid, 

       

      Thanks for sharing this. As @Moombas said, I'm pleased at least the device can be turned and it still works - but I can see how annoying this must be. 

       

      Couple of things: 

      • Are you finding this is happening with a particular model? Can you share this with me please? I'd like to test this out on our end. 
      • Have you raised a ticket with your EMM? 

       

      Thanks so much,

      Lizzie

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      G
      GeorgeyBESA
      New Member
      April 1, 2025

      We're getting the same issue using Intune with Google Zero Touch - specifically with Pixel 9s - brand new out of the box. Unable to press OK when choosing device category. 

      Lizzie
      Lizzie
      Community Manager
      April 1, 2025

      Thanks for sharing @GeorgeyBESA (and nice to meet you). Are you able to share a model number with me please? 

      Welcome to the Community everyone!Have a question or want to start a conversation, click here.
        E
        Erik
        New Member
        May 16, 2025

        on xcover4s I wasnt able to see the ok button until rotated to landscape mode... this is frustrating.

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