Android Enterprise General Discussions

Hello - Is anyone else having issues with zero-touch deployments? My devices are saying Cant't finish setup, Zero-Touch enrollment isn't available. 

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Does anyone know who to reach out to to get owner levels for managed google play? The person who managed it before is no longer with the company and we need to give access to other support personnel to add apps for our Emm. I am a "admin" but not the "owner" and because of that I can not add other individuals as admins to managed google play play.google.com/work

I would like to inquire about increasing the quota for the Android Management API.We are planning to develop technology using the Android Management API according to our customers' needs.However, since there are device quotas and query limits set per project, we need an increase.While it seems we can submit a quota increase request, I'm curious if there is a maximum limit for the increase.(Currently, we expect to need more than 30,000 devices, and this number may increase further in the future.)Additionally, I would like to know if quota increase requests can be rejected and what are some typical cases for rejection.

We are planning to use the Android Management API (AMAPI) to manage devices and work profiles within our organization. Our goal is to set up devices for educational purposes and for students, and we intend to develop our own management system using AMAPI without relying on external solutions (such as EMM solutions). We would like to know if this is feasible.Additionally, if it is possible, we are aware that there are device allocation limits (500 devices) and query limits per project. Given our estimated requirement of over 30,000 devices (with potential for further increase in the future), we would like to know if there might be any issues with requesting an increase in these limits when using a self-built management system.As we are currently in the project design phase, resolving this matter is critical for our decision to use the Android Management API. We look forward to your response.

Is it possible to bypass the PIN setup during Google Zero Touch provisioning for new devices to allow Intune to configure the Lock Screen instead? Currently, test users are prompted to create a PIN during setup, which interferes with Intune’s Lock Screen configuration.

Hello. Some months ago we were trialing Android Zero Touch with two different MDM providers: Intune and Workspace One. We have now chosen Intune, but our ZT portal is still linked to WSO. By default devices will get the Enterprise Default Profile, and that means WSO. When I go to try and link Intune with the ZT portal, after choosing my Google account it says "Already linked" and "You can make changes at any time in Linked accounts". However, there doesn't seem to be an option to unlink from WSO from within the ZT portal, and I cannot find any "Linked accounts" button. I also don't have access to WSO anymore, as ours was a trial account and the trial has expired. So I can't log in to that and unlink it. How do we unlink our ZT portal from WSO? Can anybody from Google do it on the back-end? Thank you

Hi Team, We have enrolled 100 devices using Zero touch. Could you please guide us which api we can use to fetch deviceid using IMEI or status or device enrolment using API. Regards,Balpreet

Hi all, I was taking the Android Enterprise Associate course and got to the section "Applying Learning to Customer Scenarios".  I continually get errors on the page about connecting to the LMS and also if I finally get to the last section to exit the module, the "Exit" button doesn't do anything.  I have tried this on 2 computers, 2 different browsers and on my mobile with all the same problem. Whats your thoughts?

Hello community,We have a couple of Android tablets that are used by two different Microsoft accounts.One of them is managed through the Intune company portal and the work profile.The other one we like to use the personal profile, do you know any way/app how we can remotely allow/block the apps the user can use. We want to block the user from installing other apps from the Play Store and block the use of some of the pre-installed apps.I hope my topic is in the right forum. If not, please feel free to correct me.Thanks in advance!

 When linking through my actually I am doingFirst, link customer account successfully through my EMM console.for linking account I have used zero touch iframe use dpcextra -  {"server":"","enterprise":"enterprises/enterprises_id"} after all doing this , when setting up the device the devcie ask for a qr code for enrollment.if I scan qr code enrollment start successfullyMy query wasIs zero enrollment not start automatically?if start automatically then what the thing that I am missing? When linking through zero touch customer portalTo add configuration ,I have select DPC Android Device Policy.Add DPC Extra -{"android.app.extra.PROVISIONING_DEVICE_ADMIN_COMPONENT_NAME": "com.google.android.apps.work.clouddpc/.receivers.CloudDpcDeviceAdminReceiver","android.app.extra.PROVISIONING_ADMIN_EXTRAS_BUNDLE": {"enterpriseEnrollmentToken": "TTTFDFFKKJKKJJFJFF"},"android.app.extra.PROVISIONING_WIFI_SSID": "XXXXXX","android.app.extra.PROVISIONING_WIFI_PASSWORD": "XXXXX","andr

Hi,     Having problems with new devices getting added to our ZeroTouch portal with the 'enterprise default configuration'.   They do not get provisioned with any profile, and ends up asking for QR code at setup time on device. Even though i have assigned a configuration as the standard configuration under the configuration "blade".   If i assign the same configuration directly / manually later to a device, it works just fine, but that kinda removes the automation out of this process.   So are we missing something or why it's not working?   ALSO, how can we get notified by email when new device are added to the portal ?     Thanks,   Francois      *[Title update - moved by admin to make new topic]

 I am reaching out to report an issue I have encountered while taking the Android Enterprise Associate course, specifically in the section titled "Applying Learning to Customer Scenarios." The issues I am experiencing are as follows:Frequent errors related to connecting to the LMS, making it difficult to progress smoothly through the module.Once I reach the last section, the "Exit" button is unresponsive, preventing me from completing the module.To troubleshoot, I have tried the following:Accessing the course on two different computers (Windows and macOS) and my mobile device.Using multiple browsers, including Safari, Chrome and FirefoxUnfortunately, the same issues persist across all devices and browsers. I would greatly appreciate your assistance in resolving this matter, as it is currently blocking my progress. Please let me know if you need any additional details or if there are any troubleshooting steps I should attempt on my end.Looking forward to yo

Can we do offline kiosk mode?

Hi,We have few customers reporting that they are not able to install applications in personal profile after work profile is setup. If they remove work profile they are able to install any application they want. Have we seen this behavior before? If the have work profile and try to install applications in personal profile they just get the error. `Can't install <appname>`.I validated that one of the device has enough storage(about 100gb). And the device logs is not showing anything obivous.

Hello, We are trying to create an admin account through the Microsoft (itune) "enrollment android device" platform. We create our profile and in the last step a page with the following text appears"We've detected unusual activity on the account you're trying to access. Follow the instructions below to continue". And this is where the trouble begins:We tried different phone numbers of our colleagues, got a new sim card and always the same message"This phone number has already been used too many times for verification"How is it possible to use a sim card with a brand-new number or a card of people who have a one google registration. (for example my grandmother :D) Nothing works! We also created different emails with our domain through Microsoft admin center, always the result is the same:"We've detected unusual activity on the account you're trying to access. Follow the instructions below to continue".Enter the phone number:"This phone number has already been used too

There is a thread in Google Message support community: https://support.google.com/messages/thread/283903567/work-contacts-not-showing-names-in-messages-app?hl=en We are experiencing the same issue! Is this issue already under investigation with Google? Raised a case with Microsoft as we use MSFT Intune as our MDM. ThanksDaniel

Hi All, Recently I had set u p Work Profile on my new phone. However while setting up is requested me to set a PIN to unlock apart from the PIN that I have already set up for my phone which was digit. However the next morning when I was trying to unlock the phone it did not allow me to unlock it via Fingerprint however requested me to input a PIN. Assuming the PIN is my 4 digit I updated 3 incorrect attempts and the phone got locked. Later on I realized the that Work Profile PIN has overwritten my phone 4 PIN and not I don't remember what the PIN that I had set up. Also its seems my Work Profile has been erased from my phone due to multiple incorrect attempts. I am not able to access my phone. Would like to know if the PIN I generated will be visible to my IT team though the Work Profile is erased from the phone? or any other way to retrieve the Work Profile PIN? Thanks, 

I'm from Morocco, trying create a Google play console account  but I  stacked in how Google can contact you phase because I  can't verify my phone number I this error. “We can’t verify your phone number right now. If this error persists, try verifying by receiving a call instead.” even with call options. And I  get bad request 400. @Lizzie 

Hi, everyone!I'm using fully managed Intune to control corporate devices. I had to add the calculator application using the com.android.calculator2 package, I published it, but when distributing it to the devices, the error appeared that it was not found in the play store: The application was not found in the Managed Play store .Have you ever had a case like this?I did the same process to upload the photo gallery and it uploaded normally.

Hello Community, i have a quick question. Our company just adjusted there Company name and we have to adjust our current customer details ("Customer Name") in the Zero-Touch Portal. How/or is it possible to edit this? Thanks in advance.

Hello I am looking for advice on managing a Bring Your Own Device (BYOD) policy in an organization with both Android Enterprise &  other platforms. What are the best practices for securing corporate data on personal Android devices while ensuring a seamless user experience?🤔 🤔 Are there specific configurations / tools within Android Enterprise that you would recommend?🤔 🤔 I have checked  https://www.androidenterprise.community/t5/tips-guides/bg-p/Resources-msbi guide for reference but still need advice . Additionally; how can we handle compatibility challenges with non-Android devices in this setup?  Thank you !  🙂

Few of our users are facing `Try setup again later. Some technical issues are preventing setup right now.` error during work profile provisioning. Below are the device logs11-06 19:49:04.078 19772 25409 I clouddpc_CloudDpsClient: Registering device in unified policy mode. 11-06 19:49:04.079 19772 25409 E clouddpc_CloudDpsClient: Error registering device, no auth token or enrollment token. 11-06 19:49:04.077 3816 3816 D RegisteredNfcFServicesCache: Service unchanged, not updating 11-06 19:49:04.079 19772 25398 I clouddpc_crw: Logging setup event: 3 11-06 19:49:04.080 19772 25398 I clouddpc_crw: SetupStep: STEP_REGISTER 11-06 19:49:04.080 2408 2447 D SecureElementService: getReaders() for com.android.nfc 11-06 19:49:04.083 19772 19772 I clouddpc_SetupActivity: setup ui state changed: # com.google.android.apps.work.clouddpc.base.util.setup.setupstate.proto.SetupState$SetupUiState@8dc35 11-06 19:49:04.083 19772 25388 E clouddpc_fhk: Setup failed: 11-06 19:49:04.083 19772 25388 E cloudd

Hello, A client sent us a bunch of IMEI numbers for their devices. One of them triggered an error saying "Please enter valid IMEI numbers". I double-checked with them, and they insist the number is correct. I've looked everywhere in our seller panel for this IMEI, but it's not linked to any of our customers. So, it's definitely not a mistake on our end.Weirdly enough, the client can see the IMEI in their ZT panel and says the Zero Touch setup worked fine. Is this some kind of bug? If so, how do I report it?

Hi All,  I've run into an issue where I was unable to enroll any new devices. I've done some troubleshooting with Microsoft. When checking the Google Managed Account it still shows as connected and when checking on Google play Admin portal the Organisation is still there. If I go to add a new app i get the following message: It looks like your tenant has been unbound via the Google Play consoleIs there any way to get this bound again without having to re-enroll all the devices as the Intune portal suggests when you disconnect the account?  Thanks in advance Tom