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kaartiks
kaartiks
New Member
May 29, 2026
Question

Intermittent Loss of Managed App Configuration on Android Enterprise Devices

  • May 29, 2026
  • 1 reply
  • 16 views

We're experiencing an intermittent issue with Managed App Configuration on Android Enterprise devices and are looking to understand whether others have seen similar behaviour.

Environment:

  • Android Enterprise Dedicated/Fully Managed devices
  • Honeywell devices (CT32 and EDA series)
  • MDM: Hexnode
  • Application: UKG Pro Mobile
  • App configuration deployed via Managed App Configuration through Android Enterprise

Issue:

From time to time, and without any obvious trigger, the UKG application appears to lose its managed configuration (tenant URL and related settings). Users are then unable to access the application as expected.

What we've observed:

  • The device remains enrolled and managed.
  • The policy is still present within Hexnode.
  • Other device management functions continue to work normally.
  • Re-syncing the policy from Hexnode immediately restores the configuration and resolves the issue.

The behaviour appears random, and we have not yet been able to identify a clear pattern related to device model, Android version, app updates, or user actions.

Our understanding from Hexnode is that managed app configurations are delivered through Google's Android Enterprise framework rather than being written directly by the MDM to the application.

Questions:

  1. Has anyone experienced managed app configurations becoming unavailable or seemingly disappearing until a policy refresh is performed?
  2. Are there Android Enterprise logs or diagnostics available to verify whether a managed configuration is currently present on a device?
  3. Are there any known Android Enterprise, Managed Google Play, or Honeywell-specific issues that could cause this behaviour?
  4. Has anyone encountered similar issues with UKG or other applications using Managed App Configuration?

Any guidance, recommendations, or similar experiences would be greatly appreciated.

Thank you.

1 reply

mattdermody
mattdermody
Level 3.0: Honeycomb
May 29, 2026

Do you have any scripting to wipe the application cache or storage for the affected app? Clearing app data can potentially wipe out managed configurations.

Other than that this to me seems maybe more like a bug in the application itself. 

kaartiks
kaartiksAuthor
New Member
May 29, 2026

Thanks for the suggestion.

I don't currently have a script to clear the application cache or storage. For testing, I manually go to:

Settings -> Apps -> UKG > Storage

and clear the cache/storage from there.

One observation from my testing is that on a healthy device, even after clearing the UKG app cache/storage, the managed configuration appears to remain intact. When I reopen the app, the tenant information and other configuration values are automatically populated again.

However, on an affected device, after reopening the app, those configuration values are not automatically populated and the application behaves as though it no longer has access to the managed configuration. Re-syncing the policy from the MDM immediately restores the configuration and functionality.

This is why I'm currently trying to determine whether the issue is occurring within the Android Enterprise managed configuration delivery mechanism or whether the UKG application is intermittently failing to consume the managed configuration that Android Enterprise provides.

Moombas
Moombas
Level 4.4: KitKat
May 29, 2026

It sound maybe somehow correct that on an affected device the data remains empty even after cleaning the app as otherwise it wouldn’t be affected.

Can you try if it still stays like that if you uninstall and reinstall the app via the play store?

As just redeploying the config to the device, i guess we can sort out any kind of network or connection issues.

Are your devices somehow relocated for some kind of reasons meaning put in some configuration groups (automatically) where this app is not present or without configuration and then maybe routed back where this kind of data may get lost? (just a weird idea from others)

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