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LFagni
LFagni
Level 1.6: Donut
October 3, 2025
Question

Intune - Cannot change screen lock timeout

  • October 3, 2025
  • 5 replies
  • 286 views

Hello community, I'm writing this post 'cause I'm facing a strange issue with the lock screen setting on our AE devices managed from Intune.

The configuration policy was created by my predecessor years ago, and was configured for lock teh screen after one minute. Everything working and all happy.

Then I got the request for create an exception group for that, and everything I tried failed.
I tried to change the global policy to 5 mins, but it did not worked, and the maximum lock screen time is still one minute.
Also remove the setting at all and left it Not Configured didn't had any effect.

 

Then I tried to disable One Lock. With this I was able to change the system lock screen settings but on Settings - Security and Privacy - More Security Settings - Work Profile Security - Use one lock I cannot set anything longer than one minute.

 

Pretty sure this is coming from somewhere in Intune, but also involving Microsoft and sending them the verbose logs wasn't enough.

Did any of you ever encountered a similar issue and found a solution?

Many thanks in advance for everyone that will try to help.

    5 replies

    Kris
    Kris
    Level 1.6: Donut
    October 6, 2025

    Hey @LFagni 

     

    I verify my configuration & i come back ! 

     

    Kris

    Kris
      Michel
      Michel
      Level: 4.1: Jelly bean
      October 6, 2025

      This sounds like a bug in Intunes side. Do you have different Android versions with the same issue? 

       

      Can you verify if some devices work and some don't? This might narrow it done a bit. 

       

      I've never had this issue, you should always be able to change that. But what might happen, if its not a bug, is that your test device is still recieving the original policy. In that case Intune will apply to stricter policy. 

        Kris
        Kris
        Level 1.6: Donut
        October 6, 2025

        @LFagni 

         

        I look my configuration :

        For restrictions Power Settings, it is like you : 

         

        And this is i have for Device Security :

        I confirm we made the change from 1 minute to 5 minutes few months ago

         

        Kris

        Kris
          LFagni
          LFagniAuthor
          Level 1.6: Donut
          July 1, 2026

          Hi ​@Kris , sorry if I reply so late, but due to my mistake I didn’t got the email notifications.

          I double checked, and looks like I do not have the same settings as you
           

          I also tried creating a new configuration policy in both ways, using the setting catalog (where I found nothing about the screen timeout) or the templates, whene unfortunately I only have the same options as the current one.

          I guess I’ve to open a Microsoft ticket and cross all my fingers.

            SF4
            SF4
            Level 1.6: Donut
            October 6, 2025

            Hi @LFagni ,

            you might successfully found a "feature" of Intune:

            Source: Questions with policies and profiles in Microsoft Intune - Microsoft Intune | Microsoft Learn

            As you are trying to be be less restrictive it might be necessary to "just" re-enroll the devices ;-) (I never saw a similar behaviour with other MDMs).

            In order to verify this enroll a new device and check if on that the new policy is successful. 


              mattdermody
              mattdermody
              Level 3.0: Honeycomb
              October 6, 2025

              Wow. Add it to the ever increasing list of why Intune is a bad choice for managing Android devices. 

              orsty3001
              orsty3001
              New Member
              July 1, 2026

              Is this still an issue? I have a few Honeywell Android devices with the same issue: the screen timeout cannot be set via Intune. It also can’t be set from the UEMConnect OEMConfig. Same issue as stated above. I tried to set it up with Honeywell Enterprise Provisioner as well, but it has the same issue. I’m unable to control the screen timeout. 

              Honeywell confirms they see the same thing but has said nothing after that. 

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