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gcc_googleplaystore
gcc_googleplaystore
New Member
April 13, 2026
Question

Intune Managed google account

  • April 13, 2026
  • 3 replies
  • 201 views

We have a google account where it broke our intune connection this week. We tried to unbind then rebind and we cannot because the domain already exists and the primary account was the only admin account. That account was removed as the only admin with out our knowledge. We cannot seem to get any support on this issue and this a last ditch effort for help. Please help us!!

    3 replies

    Kirk
    KirkCommunity Manager
    Community Manager
    April 16, 2026

    Hey there ​@gcc_googleplaystore 

    This sounds like quite the pickle, we’ll do our best to help you find a solution.

    Normally this kind of problem would be resolved through whoever manages your EMM. However, on this occassion it sounds like you’ve already tried this route.

    I’ll send you a DM to get some more information but in the meantime please have a look at this guide and see if any of the solutions there help too.

    Amon_behira
    Amon_behira
    New Member
    September 20, 2026

    I’m having a problem with my Motorola G52: it keeps resetting every hour, and it’s becoming very frustrating. After entering my Google account details and inserting my SIM card, I am asked to enter a username and password or scan a QR code—information I don't have. I tried signing up on your website, but it turns out it’s impossible to register using a Google Mail account or any other email address. Please help me resolve this issue, as I’m struggling to use my phone because of it.

    Kirk
    KirkCommunity Manager
    Community Manager
    September 21, 2026

    Hi there,

    This looks like it's related to a device enrollment or management profile issue rather than something we can help with directly here. 

    Did you buy this phone secondhand? Or from a reseller? Or phone retailer?

    Some tips that might help:

    • A factory reset from Settings > System > Reset options (rather than a random reboot) is the usual fix, though if it's enrolled via Google Play Protect/FRP or zero-touch, you may need the original organisation's admin to unenroll it first.
    • For general Motorola support, they should contact Motorola/Lenovo support directly at motorola.com/support or their carrier, since the constant resetting could also be a hardware/software fault unrelated to enrollment.
    • If you bought the phone secondhand or refurbished, the seller may need to remove it from their organisation's device management console before it can be set up as a personal device.
       

    Good luck, hope you get it sorted.
     

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