Level 4.0: Ice cream sandwich

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Intune now showing tenant name on lockscreen

Forum|Forum|1 year ago
January 29, 2025
10 replies
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Hi everyone,

As of some weeks, Intune started showing the tenant name on the lockscreen. Where it used to say "this device belongs to your organisation" it now says: " This device belongs to company name" .

Since this is a big no for most of our customers, I was wondering if other people noticed this as well and maybe even found a solution for it. Microsoft support admitted that they changed this, but they will now help us getting it fixed or even giving us the option to enable or disable this.

Showing the company name on a device can make a device more interesting to people who might find a lost or stolen device. Therefore, we never show company names or logo's on the lock screen. And most customers we work with expect that kind of behaviour. We currently have to project on hold because if this detail. (And its costing us extra business because they are not buying the hardware that comes with it 😅)

I hope someone else is having more luck! In the meantime I'm escalating this via other companies in our group with better MS connections but those take some time.

And if you haven't noticed this issue, please be aware of it. As far as we know, only Intune has done this. Knox, Workspace one and Mobile Iron are not showing this message. Samsung has replied that this is absolutly not right in their opinion. Its a big risk for companies.

Microsoft Intune

Best answer by timstr

This recently released 'feature' might solve/cover your concerns:

https://learn.microsoft.com/en-us/intune/intune-service/fundamentals/whats-new#new-setting-in-the-android-settings-catalog

Lizzie

Community Manager

Hey @Michel,

I hope you are doing well, and thanks for sharing.

My immediate thought here is whether the 'Lock screen messages policy' setting in Intune might override this? It sounds like you are on the road to getting this fixed so I imagine you have tried many options here.

Are any others experiencing this?

Thanks again,
Lizzie

Welcome to the Community everyone!Have a question or want to start a conversation, click here.

Lizzie

Community Manager

Hey @Michel,

Actually looking into my suggestion above more (Lock screen messages policy setting), I don't think this would help here - sorry about that.

Out of interest is this happening on newly enrolled devices? Or only on certain devices?

Welcome to the Community everyone!Have a question or want to start a conversation, click here.

M

mattdermody

Level 3.0: Honeycomb

That is unfortunate to hear this was pushed out to your devices unannounced by Intune and you have no obvious way of reversing it. I use SOTI MobiControl primarily and it has a configuration script where you can set a custom lockscreen message to be whatever you want. You can also pass in Macros / dynamic variable names and have those resolved automatically to have customizations of the message per device. This feature has been around for quite some time as I've been using it since at least early 2022.

This is the script format that works in SOTI for reference.

writeprivateprofstring LockScreenString Message %DEVICENAME%

apply LockScreenString

Maybe you'll get lucky and Intune will have something similar.

M

MichelAuthor

Level 4.0: Ice cream sandwich

Hi @mattdermody , @Lizzie ,

Thanks for suggesting this! We have tested this, it was my first guess as well. But when configuring this option in Intune, it adds the text below the " This devices belongs to companyX" text. It does not replace it.

This would have been the easiest solution haha

We are working with MS premier support, hopefully they do accept that this isnt the best choice and will make some changes.

M

MichelAuthor

Level 4.0: Ice cream sandwich

Hi all,

Small update from my side.

Microsoft confirmed the issue, but keep saying its Google's fault. And keep answering in either copilot generated emails or with tips and tricks that have nothing to do with the actual issue.

We are trying to escalate things via Microsoft and Samsung, but keep running into dead ends.

@Lizzie , did you happen to get a response?

M

Moombas

Level 4.4: KitKat

Hey @Michel,

even the behavior of what @mattdermody mentioned about the Soti script behaves similar to what you see.

Just tested on one of our devices, it shows then a text changing between the devicename and the message "this device belongs to your organisation". And this is an Android 14 device, so nothing old.

Maybe make MS aware of that other MDM's don't see this issue and that this seem to be isolated to Intune (again).

M

MichelAuthor

Level 4.0: Ice cream sandwich

Thanks for testing and confirming, very helpfull! We don't have acces to Soti but have acces to Intune, Knox Manage, Workspace One and Mobile Iron and all of them work as we want.

Samsung suggested configuring a device with just AMAPI, to see if that was the issue but that wasn't the case.

We have made MS aware of all of these tests, with lots of screenshots, but their response is terrible. They don't read what we are saying and forwarding Google discussion forms regarding removing the " this devices belongs to your company" line, not changing it like MS did somehow.

Its soooo frustrating haha

R

Rakib

Level 2.2: Froyo

Have you tried setting a custom message?

M

MichelAuthor

Level 4.0: Ice cream sandwich

Yes we have, it adds a line below the text " This device is managed by companyX", it does not replace it.

We spoke to an escalation team last friday, they acknowledge the issue and keep pointing fingers to Google. Going round in circles.

On a positive note, we have filed another ticket with Microsoft via another route and there we got confirmation that they will check with the Intune developers to see if something could be done.

Lizzie

Community Manager

Hey everyone,

I've been looking into this further and I've been following up with our engineering internally. I can confirm our team is working with Microsoft on this. I don't currently have an estimated timeline, but wanted to let you know that there is work on-going.

I hope this helps and I'll keep you posted if I receive more updates.

Thanks,

Lizzie

Welcome to the Community everyone!Have a question or want to start a conversation, click here.

M

MichelAuthor

Level 4.0: Ice cream sandwich

This helps, thanks lizzy!

In the meantime I have Microsoft support confirming that it was a change done by the Intune team, but I have no idea why they did this. Support is assisting in logging a design change request.

M

MichelAuthor

Level 4.0: Ice cream sandwich

Microsoft support has applied a fix to our tenant which works. They can apply this fix to the tenants we want, so our customers are helped with this.

In the meantime Microsoft confirmed working with Google to see if this can be fixed, but not sure if this will be implemented. I still believe they don't really see the problem.

R

Rakib

Level 2.2: Froyo

Is it Google or Microsoft who do not see this as a problem.

We do not care so much about this but I can also send a case but if you have the casenumber from MS, I can reference it to your case.

M

MichelAuthor

Level 4.0: Ice cream sandwich

There is no need to further escalate this, but thanks for offering!

I don't know who is at fault here. Microsoft says, and keeps saying, it has to do with a change on Google's side. But Intune is the only one displaying this issue as far as we could compare with other MDM solutions. Thats why we are looking at microsoft for fixing this.

And they did, with a little help from @Lizzie !

M

MichelAuthor

Level 4.0: Ice cream sandwich

For everyone reading this, the issue is back.

As pointed out by @jasonbayton on linkedin, there has been an AMAPI change. A few days after his post, customers reached out to me saying that the issue has returned somewhere in the past couple of weeks. Microsoft has been contacted again and we will see what happens next.

Emilie_B

Community Manager

Thank you for the update @Michel 🙏

L

lexlex

Level 1.5: Cupcake

Hi Michel,

Thank you so much for all your hard work regarding this topic.

Just wanted to say that we're facing the same issue here. I really hope, that Microsoft and/or Google implements a way for us to disable this lockscreen message.

I'll mark this thread in case you're giving an update.

Have a good one ✌🏼

M

MichelAuthor

Level 4.0: Ice cream sandwich

Hi there! Thanks, your welcome! Thats what this community should be about, helping each other and providing information in case people like you encounter the same issues as well.

The problem came back for the customers we implemented this fix for, Microsoft has reapplied the fix 3 months ago and it hasn't came back yet. Or at least, customers haven't noticed it 😂

T

timstrAnswer

Level 2.0: Eclair

This recently released 'feature' might solve/cover your concerns:

https://learn.microsoft.com/en-us/intune/intune-service/fundamentals/whats-new#new-setting-in-the-android-settings-catalog

Lizzie

Community Manager

Hey everyone,

@Michel, @lexlex, @Rakib, @mattdermody, @TCGL23, @Kris, @timstr, @Jasper_Q,

Just a quick note, I imagine you have likely updated this policy on your side now, but if not I just wanted to highlight that the default policy setting for EnterpriseDisplayNameVisibility will be changing in early February, so if you don't want your name to be displayed ie. on a lock screen please update this policy. I've put a service announcement out about this, but just wanted to highlight this to you just in case. Feel free to ask further questions there if you have any.

I hope you are all doing well.

Thanks so much,

Lizzie

Welcome to the Community everyone!Have a question or want to start a conversation, click here.

M

MichelAuthor

Level 4.0: Ice cream sandwich

Ah thanks, this is an article which is easy to share. Thanks for the headsup!

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