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intuneandroid98123
intuneandroid98123
New Member
May 20, 2026
Question

issue upgrading google connection in intune

  • May 20, 2026
  • 3 replies
  • 31 views

Hello
i try to upgrade our intune<>google Android Enterprise Connection from a unmanaged gmail account to an entra account (https://techcommunity.microsoft.com/blog/intunecustomersuccess/new-onboarding-flow-to-managing-android-enterprise-devices-with-microsoft-intune/4206602)

Unfortunally i get this error screen at the end of the wizard:

 

Any idea whats going wrong here? Microsoft support cant help, since its a google issue. they told me to ask here for help. can someone assist here?

Thanks
vt

    3 replies

    Michel
    Michel
    Level 4.0: Ice cream sandwich
    May 20, 2026

    Good morning and welcome to the club!

     

    I’m not able to help you here, but I can tell you something from my own experience in migrating multiple tenants. It is indeed a Google issue, since you are on the Google pages (see the URL in your screenshot). But since this is launched via the Microsft Intune upgrade flow, Microsoft needs to raise a ticket with Google, not you. 

    The challenge here is that the microsoft support agent you are talking to most likely doesn’t know this. My best advice I can give you is using the escalation channels Microsoft lists in the signature of your support agent. Keep escalating untill you reach someone who is able to raise a ticket with Google. 

     

      Lizzie
      LizzieCommunity Manager
      Community Manager
      May 20, 2026

      Hello ​@intuneandroid98123,

       

      It’s great to hear that you are upgrading to a MGD - I am sorry to hear that you’ve hit a blocker though. 

       

      ​@Michel has given you some good advice here, it does sound like Intune need to provide our team with some details here. 

       

      I would recommend though, joining our Insiders project here in the community, for upgrading to a Managed Google Domain. As there are other people there who have upgraded and we can help to trouble shoot this more. Would you like me to add you to that group? 

       

      Hope to hear from you soon.

      Lizzie

      Welcome to the Community everyone!
        Michel
        Michel
        Level 4.0: Ice cream sandwich
        May 20, 2026

        I believe this projects was taken offline with the migration, because I can no longer access it. could you add me as well if its still live? 

         

        Thanks!

          Lizzie
          LizzieCommunity Manager
          Community Manager
          May 20, 2026

          No it’s still there ​@Michel - although I think customers are also working with their EMMs for this now, seeing as it’s been out for a little while, but we are still happy to help there if people find it useful. 😀 I’ve added you into the group. 

          Welcome to the Community everyone!
            intuneandroid98123
            intuneandroid98123Author
            New Member
            May 20, 2026

            yes, please add me, thanks.

              Lizzie
              LizzieCommunity Manager
              Community Manager
              May 20, 2026

              Thanks ​@intuneandroid98123. I’ve just added you to the Insiders group - if you hover over ‘Insiders’ on the community header, you should see the link to ‘Upgrade to Manage domain’. 

               

              I’ll also send you a direct message to your community inbox - would you mind replying with your Intune support number please? I’ll see if I can help.

               

              Thanks so much,

              Lizzie

              Welcome to the Community everyone!
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