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New Member
May 7, 2025
Question

Lost access to Google Account for Intune

  • May 7, 2025
  • 4 replies
  • 1 view

Dear Community,

 

I have a problem signing in to the Google Account that we are using for Intune.

When trying to sign in we only get an error.

It seems that the MFA method changed from Phone Call to SMS, and the registered number is from a VoIP system that can't receive SMS.

 

Other account recovery methods don't work as we don't have enough information for recovery.

 

Is there any chance that a support employee can help or swap the MFA method back to a phone call?

 

Best regards,
Thomas

 

4 replies

Level 1.6: Donut
May 7, 2025

Usually there is no way to recover a lost account as this is not related to Intune or the EMM used.

I don't think there is a way but @Lizzie can confirm this.

Level 4.0: Ice cream sandwich
May 8, 2025

Just a heads-up, do not remove the link between intune and this account before you are absolutely sure that you cannot acces this account. 

 

Removing this account also removes the connection with Android Enterprise, resulting in policies and apps no longer working. you have to create all from scratch and re-enroll all devices currently in use. 

(been there done that...)

 

As said, this account is seperate from your Intune instance, but is an important part. Since the account is probably a personal account, recovery option are limited. 

 

 

Level 2.2: Froyo
May 8, 2025

Have you talked to Google support, maybe there is a possibility to add a new 2-factor authentication? 
Is there a way you can change something from the VOIP system?

 

BTW have you gone trough this: https://support.google.com/accounts/troubleshooter/2402620?sjid=16365277057490875430-EU

ThomasMAuthor
New Member
May 12, 2025

@MichelI hope i can avoid this scenario.. 
The account is still working so far but as we have no access anymore this has to be fixed in someway.

 

@RakibOnly the support forms but i could not get them on a phone call unfortunately

Is there a number to call directly or way to schedule a call?

Yes i clicked through a lot of those support forms which then ultimately leads to account recovery that i cannot run because of missing information.

Level 2.2: Froyo
May 12, 2025

From my experience with Google, you need to make a support case before you can come in contact with Google support.