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ITGroup
Level 1.5: Cupcake
September 22, 2023
Solved

Managed Google Play reset

  • September 22, 2023
  • 1 reply
  • 0 views

Hi All,

 

We are an organization of around 500 employees. We are now moving to zero touch enrollment for our devices. We now have a gmail id connected with our Intune managed google play store. We have created a new business id for zero touch portal and all the EMM configurations have been set. 

 

The problem I am facing is how to add/connect this new official business google id  to managed google play store without needing to re-enroll our devices. The previous user who was handling this, connected the managed google play store with a gmail account.

 

Could you please help? We have over 100+ enrolled devices.

 

Thanks in advance.

Regards

IT Group

Best answer by jasonbayton

Hi there,

 

Just so I understand, could you elaborate on what you're trying to achieve with the Google account you used with zero-touch?

 

You can add the new Google account to your enterprise bind for management by logging in to Play admin settings with the original account and adding the new one there.

 

If you're trying to link these up to add your existing devices in, this won't work. You'll need to work with a device reseller to add devices into zero-touch.

 

If I'm not catching on to what you're trying to do please elaborate 🙂

1 reply

J
jasonbaytonAnswer
Level: 4.1: Jelly bean
September 22, 2023

Hi there,

 

Just so I understand, could you elaborate on what you're trying to achieve with the Google account you used with zero-touch?

 

You can add the new Google account to your enterprise bind for management by logging in to Play admin settings with the original account and adding the new one there.

 

If you're trying to link these up to add your existing devices in, this won't work. You'll need to work with a device reseller to add devices into zero-touch.

 

If I'm not catching on to what you're trying to do please elaborate 🙂

    I
    ITGroupAuthor
    Level 1.5: Cupcake
    September 22, 2023

    Hi Jason, 

     

    Thanks a lot for a quick reply. 

    The situation:

    We did not have zero touch before. We just used Intune and the profiles to enroll devices manually. We have now decided to move to zero touch portal and we have created a new business id which ends with our domain. This new business id is different from the gmail account which is now connected to Intune Managed google play store. As you know you just can't replace the id. From what I have read, you finrst need to disconnect, then delete the organization, un-enroll and then unbind. Unfortunately we can't login in to the current gmail account which is connected with the managed google play store. Nobody knows the password. 

     

    As explained previously, we have over 100+ Android devices in our organization. Is there any, I mean any possibility to do this change without needing to un-enroll and ten re-enroll all these devices?

     

    Note: We have a reseller and they have already added their id to zero touch portal. So when we now log in to zero touch portal, we can see the reseller there. But we can't order devices from them, as we have not /are unable to connect the new zero touch portal id to the managed google play store account.

     

    I hope I have explained the situation in detail. 

     

    Thank you again for your prompt response.

    Regards

    IT Group.

    J
    jasonbayton
    Level: 4.1: Jelly bean
    September 22, 2023

    Hi there

     

    Ok, per my above - 

     

    You can add the new Google account to your enterprise bind for management by logging in to Play admin settings with the original account and adding the new one there. (Link is in my above comment).

     

    You'll need to perform account recovery on the original account to gain access to add a secondary account. No way around that normally. 

     

    Just to highlight also, bind management isn't supported by Google Workspace accounts at the moment, so if you created a new account with "an existing email address" that's fine, if you used a new GW account that won't work.

     

    To your other comments, there is absolutely nothing stopping you from purchasing devices right now. Once you have a customer account for ZT and have created configs that point to your MDM you're set. 

     

    You don't even need to link ZT to your EMM through iframe integration, but if you needed to do that you can do with any Google account.

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