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VKuts
Level 1.5: Cupcake
June 6, 2025
Solved

MDM configuration became lost

  • June 6, 2025
  • 5 replies
  • 0 views

A few years ago we added an MDM configuration to our app, according to the straightforward guide Setup managed configuration
Previous month we released a new 15.0.0 version of our app, IQ SmartApp Enterprise

Besides other changes, in this release we removed one option from the MDM configuration XML, a deprecated boolean parameter. Indeed the XML validity wasn't broken, no related changes in the app Manifest or so on.

However our customers started to complain, that app lost the ability to configure MDM parameters. Also, when adding the app to Approved list on MDM Solutions (we checked on HMD and TinyMDM), in the app details was lost a badge "Tis app offers managed configuration".

 

If download AAB and/or APK from Google Play Console and unpack them, or open them in Android Studio, the required Android Manifest parameter "android.content.APP_RESTRICTIONS" is present and pints to MDM XML config file which is also present in the AAB or APK. 

If check the APK, taken from Google Play Console, locally with TestDPC app, the managed configuration is also present.

Can you please help to understand, what's going on? As for me, removing one of the MDM parameter from the managed configuration config shouldn't be a reason of disappearing the whole managed configuration. Which is actually present in the AAB or APK builds.

Best answer by Michael

Hi @VKuts,

 

Thank you for your patience while we have been investigating this issue.

 

Our engineers believe this may be caused by a Wear OS variant of your app having a higher version number than your mobile variant in Google Play.

 

By default Google Play removes MCM from non-mobile applications (Wear/TV). We are working on a way to prevent MCM from being removed from this specific app in the future and I will confirm back here when that has been completed.

 

In the meantime if you publish your mobile app with a higher version than the Wear variant it will likely resolve this issue.

 

Let me know if this helps.

5 replies

Emilie_B
Emilie_B
Community Manager
June 10, 2025

Welcome to the community @VKuts 

 

I'm adding a few members that might be able to help out: @jasonbayton @Moombas @Michel @Alex_Muc @jeremy @mattdermody @badams @Flo @Elijah @BenMcc @Rakib @okmick @keni @DarenSamson  @Flaviano and @Lizzie too 🧐

 

J
jeremy
Level 1.6: Donut
June 10, 2025

This would be something to investigate on the Google Play side, but there is probably an issue with your managed configuration declaration, I would double check it to make sure it matches Google requirements

J
jeremy
Level 1.6: Donut
June 10, 2025

This would be something to investigate on the Google Play side, but there is probably an issue with your managed configuration declaration, I would double check it to make sure it matches Google requirements

V
VKutsAuthor
Level 1.5: Cupcake
June 10, 2025

Hi Jeremy,
Thanks to your attention to the issue.

Sure, please do that check, I'm appreciate you.
As I can get, there is a predefined tag in the app's Manifest, named  android.content.APP_RESTRICTIONS. Which must refer to the MDM config XML file, which format is clearly described in the Google guide. IMO it's enough to make a decision, whether an app has or hasn't the managed configuration.

Our team already checked this probably ten times, but indeed another check would be great.

I contacted the Google Play support. Unfortunately I got a bureaucratic answer. In short, asking their support was completely useless. 

Alex_Muc
Alex_Muc
Level 3.0: Honeycomb
June 10, 2025

I have looked at the manifest.xml and managed_configuration.xml of the app.

In the manifest, android.content.APP_RESTRICTIONS is in the right place, references the XML and has no spelling or syntax errors.
The syntax of the three configurations in the managed_configuration.xml also seems correct to me. Mandatory attributes such as key, title and restrictionType are defined for each restriction. I am not a developer, but based on the xml data I would say that it should work like this.

 

The MGP link can be used to verify that the managed configuration is not recognized: https://play.google.com/work/apps/details?id=com.iqm.enterprise.smartapp

 

 

@Lizzie  Can you take a look at this? It looks similar to the Gboard problem to me.

    V
    VKutsAuthor
    Level 1.5: Cupcake
    June 17, 2025

    @Lizzie I will be very grateful to you, if you can take a look.
    I compared the app's manifest and managed config XML ten times.
    In the project sources and in the APK binaries, downloaded from the Google Play console.
    Nothing bad was found.

    The only difference between previous 14.2.1 and actual 15.0.0 releases, regarding to managed config, was removed one bool parameter. I can't believe that it was an origin of trouble. 


    Thank you in advance!

    Emilie_B
    Emilie_B
    Community Manager
    June 17, 2025

    Hi @VKuts 

     

    @Lizzie is away this week but I'll see if I can find you some help in the meantime...

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