Motorola Moto G 5G (2022) Stuck in Reboot Screen

Hi everyone,
 

I’m looking for guidance on an issue affecting multiple Motorola Moto G 5G (2022) devices that are currently stuck on the reboot screen and unable to boot into the system.
 

We’ve already tried several troubleshooting steps, including performing a hard reset and attempting to clear the app cache via recovery mode. However, the usual options such as “Wipe data/factory reset” and “Clear cache” are not available. The devices only show limited options like reboot system, bootloader, and power off.
 

Because of this, we’re unable to proceed with standard recovery or reset methods, and the devices remain unusable. Has anyone encountered a similar issue or found additional troubleshooting steps that might help resolve this? Any suggestions, especially around accessing full recovery mode or alternative recovery methods would be greatly appreciated.
 

Thanks in advance for your help!