on Android 16, Waze and Maps issue

Hello,

I'm Peter, from Hungary.
We use in our enterprise mobile fleet the Blackberry UEM management service, and we have a lot of SAmsung device with Android Enterprise fully managed workspace.

Several day age, we noticed a problema on our devices with Google Maps and Waze.

We colsulted a lot with Blackberry, and figured out the problem maybe in the navigation apps mentioned above.

Here is the circumstances:
update the Android OS from 14, 15 to Android 16, then update all available application, which is included navigation apps. then a lot if user cannot use navigation anymore, because it cannot run due to Network issue.
We checked the hole infrasrtukture, IT policies with UEM technician.

We use container-wide VPN (Blackberry own VPN tunnel), but navigation apps routed directly to internet (exepted from VPN tunnel).

Here some logs from a devices, which is cant run Waze and Maps:

Line 701846: 2026-04-08T13:24:13.508245 - PROBE_HTTP http://connectivitycheck.gstatic.com/generate_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "connectivitycheck.gstatic.com": No address associated with hostname Line 701847: 2026-04-08T13:24:13.509721 - PROBE_HTTPS https://www.google.com/generate_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "www.google.com": No address associated with hostname Line 701848: 2026-04-08T13:24:13.511344 - PROBE_FALLBACK http://www.google.com/gen_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "www.google.com": No address associated with hostname Line 701857: 2026-04-08T13:24:06.666923 - PROBE_HTTPS https://www.google.com/generate_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "www.google.com": No address associated with hostname Line 701859: 2026-04-08T13:24:06.683215 - PROBE_HTTP http://connectivitycheck.gstatic.com/generate_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "connectivitycheck.gstatic.com": No address associated with hostname Line 701860: 2026-04-08T13:24:06.688851 - PROBE_FALLBACK http://www.google.com/gen_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "www.google.com": No address associated with hostname Line 701862: 2026-04-08T13:24:07.704084 - PROBE_HTTPS https://www.google.com/generate_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "www.google.com": No address associated with hostname Line 701864: 2026-04-08T13:24:07.716404 - PROBE_HTTP http://connectivitycheck.gstatic.com/generate_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "connectivitycheck.gstatic.com": No address associated with hostname Line 701865: 2026-04-08T13:24:07.728781 - PROBE_FALLBACK http://play.googleapis.com/generate_204 Probe failed with exception java.net.UnknownHostException: Unable to resolve host "play.googleapis.com": No address associated with hostname

Additional information: when we use Google Maps version 25.xxx, everything is fine, after we update it to version 26.xxx (latest), we see the issue.

Android Enterprise is controlled by the Android OS. When you activate a device, the UEM Client invokes the Android Enterprise API to activate the Workspace. If a previous version of Google Maps is functional, and you update Google Maps and it breaks, then the issue must be with the Google Maps application. The BlackBerry VPN tunnel simply routes based on the policy defined. Android OS takes care of the VPN tunnel and routes based on the rules.

I suspect something has changed based on your findings with the Google Maps application. If updating the Google Maps application breaks it's functionality, this will need to be something investigated with Google Support. There is no avenue to investigate this on the BlackBerry UEM side.

I reviewed the comments on the Google Maps play store. It seems this has been a previously reported issue, even with regular consumer users from October 2025:

https://play.google.com/store/apps/details?id=com.google.android.apps.maps&hl=en_CA

October 12, 2025 Since a few says the app keeps failing connecting to the internet. But there is internet access on the phone and can use it normally with all the other apps. The same problem happens both using WiFi and using mobile data. I have to close the app, restart it a few times, then it ends up working. And the a few minutes later, the problem is back again and I have to kill it a few times until it succeeds connecting. Super frustrating. Please fix this asap. 6,703 people found this review helpful