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Flo
Flo
Level 2.0: Eclair
January 8, 2026
Solved

Playstore empty after enrollment

  • January 8, 2026
  • 3 replies
  • 0 views

Hello,

For the past two weeks, we have been experiencing issues during the enrollment of some of our devices. After enrollment, the Play Store is empty and no apps will install. This is a problem that has occurred before, and a fix was provided by Google (link). A case is currently open between our MDM vendor, Ivanti, and Google: link. (issue tracker 399818918)

Are other people experiencing this issue? Our vendor has indicated that at least one other customer is currently facing the same problem.

Best regards

    Best answer by Flo

    The issue was due to a managed configuration of an app.

    This managed configuration was pushed via API and contained a bundle array. In cases where one of the elements was of type "choice" or if one of the values was pushed as NULL, the configuration on the MDM would fail.

    The workaround was to remove the distribution of the app’s configuration pending an update that removes the "choice" type, in order to unblock the Play Store loading on the devices. 

    However, further analysis between Ivanti and Google is still needed to understand why a failure in an app’s configuration can cause a general problem on the device.

    3 replies

    B
    Batlac
    Level 1.6: Donut
    January 9, 2026

    Hello Flo,

     

    There is an error on the first link,

     

    Here is the corrected link (Sporadic problems with Managed Google Play after enrollment)

     

    Regards

    Batlac

      Emilie_B
      Emilie_B
      Community Manager
      January 9, 2026

      Hello @Flo 

       

      Thank you for flagging this issue on the community; it'll be useful to know if any other community member is experiencing the same issue.

       

      I've not heard anything our end but, I'll pass this on to our internal team for their awareness (and in case they can help in some way!).

       

      Can you keep us updated on how your ticket is progressing? 

        Flo
        FloAuthor
        Level 2.0: Eclair
        January 9, 2026

        Thanks @Emilie_B  🙂

        I can't open the case between Ivanti and Google but Ivanti has informed us several new customers impacted

        If we have some news I'll update the post.

          Flo
          FloAuthorAnswer
          Level 2.0: Eclair
          January 13, 2026

          The issue was due to a managed configuration of an app.

          This managed configuration was pushed via API and contained a bundle array. In cases where one of the elements was of type "choice" or if one of the values was pushed as NULL, the configuration on the MDM would fail.

          The workaround was to remove the distribution of the app’s configuration pending an update that removes the "choice" type, in order to unblock the Play Store loading on the devices. 

          However, further analysis between Ivanti and Google is still needed to understand why a failure in an app’s configuration can cause a general problem on the device.

            Emilie_B
            Emilie_B
            Community Manager
            January 19, 2026

            Hello @Flo and thank you so much for sharing your update with the community! 

             

            I'm sure Ivanti and Google are collaborating to understand what caused the issue; I've raised this with our team as well so, it's on their radar if anyone should report a similar experience. 

             

            Please keep us updated if anything new happens your end 🤔

             

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