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rohitdevandroid
rohitdevandroid
New Member
July 9, 2026
Solved

portal user already exists for contact

  • July 9, 2026
  • 3 replies
  • 86 views

I tried to create a new account but didn’t finish the process on the first day. When I came back the next day to complete it, I received the error message:

ERROR_CREATING_USER – Portal user already exists for contact

This means the system has already linked my contact information to a portal user profile, even though I never fully completed the registration. Because of that, I’m unable to create a new account now. The incomplete registration seems to have locked my contact details, leaving me stuck in the process.

    Best answer by Kirk

    Hey ​@rohitdevandroid 

    Welcome to the community!

    Sorry you’ve ran into this issue, could you please email ae-community@google.com and include the details you’ve shared here please.

    They should be able to help you complete the registration process.

    Cheers,
    Kirk

    3 replies

    Kirk
    KirkCommunity ManagerAnswer
    Community Manager
    July 9, 2026

    Hey ​@rohitdevandroid 

    Welcome to the community!

    Sorry you’ve ran into this issue, could you please email ae-community@google.com and include the details you’ve shared here please.

    They should be able to help you complete the registration process.

    Cheers,
    Kirk

      rohitdevandroid
      rohitdevandroidAuthor
      New Member
      July 9, 2026

      Thank you, ​@Kirk, for helping me with this issue. As you suggested, I’ve already emailed support about the error and shared the details with them. Hopefully this will get resolved soon

      rohitdevandroid
      rohitdevandroidAuthor
      New Member
      July 24, 2026

      My issue has been resolved. If anyone else faces the same problem, just email on this  ae-community@google.com  with your detailed information and they’ll help fix it. 

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