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K
KLiddle
New Member
September 14, 2023
Question

Reseller can't create accounts

  • September 14, 2023
  • 4 replies
  • 0 views

I'm unable to create accounts in the ZeroTouch portal 'unexpected error' this is all of our users. 

 

It's the British Telecom reseller account that we use.
 
Kind regards
 
Kathryn Liddle

4 replies

Lizzie
Lizzie
Community Manager
September 14, 2023

Hello @KLiddle,

 

Great to meet you and thank you for your question.

 

I wonder do you have access to the Android Enterprise Partner Portal? 

 

Thanks,

Lizzie

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    K
    KLiddleAuthor
    New Member
    September 14, 2023

    Hi Lizzie,   

     

    Thanks for responding.  We use - https://enterprise.google.com/u/2/android/zero-touch/resellers/402035001/customers

     We were able to add accounts up to the start of this week but none of our users can add now. 

     

    Thanks

    K

     

    J
    jasonbayton
    Level: 4.1: Jelly bean
    September 14, 2023

    Hi @KLiddle,

     

    Lizzie is referring to the partner portal - https://zt.androidenterprise.dev - where you can raise this to the appropriate team as a partner directly. This is a customer community so there's more involved in trying to escalate it. 

      K
      KLiddleAuthor
      New Member
      September 14, 2023

      Thanks, I'll use that. 

        Lizzie
        Lizzie
        Community Manager
        September 14, 2023

        Thanks @KLiddle and @jasonbayton. 

         

        I hope you get this resolved soon Kathryn and do keep us posted if you can. 

         

        Thank you,

        Lizzie

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