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Alex_Muc
Alex_Muc
Level 3.0: Honeycomb
January 17, 2025
Solved

Sporadic problems with Managed Google Play after enrollment

  • 19 replies
  • 171 views
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Hi!

 

We had problems with a few devices after enrollment today. The Managed Play Store did not work properly. Restarting and waiting seems to help.

 

Symptoms

  • Empty collection in Managed Google Play
  • Spaceship error, because supposedly no apps were made available
  • Installation commands from the UEM did not work in some cases
  • Apps assigned in UEM cannot be found in Play

I was only able to reproduce the problem in one of 3 attempts. A few automatic app installations worked for me. However, it was not possible to search for the apps manually.

 

Restarting the device and then waiting a while seems to help. However, a colleague had a strange error in Managed Google Play after a restart when he tried to install an app manually.

"The item you want to buy could not be found."

However, it is not a purchased app or an app with in-app purchases.

 

 

Is anyone else currently having problems with Managed Google Play?

 

    Lizzie
    LizzieAnswer
    Community Manager
    April 15, 2025

    Hey @Alex_Muc, @ThomasH, @abc, @AdamA, @jeremy,

     

    Me again! 😀

     

    Our engineers have been investigating this and have rolled out a fix, would you mind giving this a test on your end to see if this is working as expected now please? 

     

    Thank you all for highlighting this to your EMMs and I'd like to also give Alex a extra shoutout here for all the additional testing and 'Sherlock-eque' skills to narrow down what what happening here, as it has been a tricky one to pin down. 🤩

     

     Fingers crossed this is all working for you now. Looking forward to hearing your feedback. 

     

    Thanks again,
    Lizzie

    Welcome to the Community everyone!
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    Lizzie
    LizzieCommunity Manager
    Community Manager
    March 21, 2025

    Hey @Alex_Muc, @abc, @ThomasH, @AdamA, @jeremy,

     

    I hope you are doing well. 

     

    Just a quick update to say that our engineering team has been investigating this and are making some good progress - I'll keep you posted. 

     

    Thanks,

    Lizzie

    Translate • Beta, powered by Gemini
    Welcome to the Community everyone!
      Lizzie
      LizzieCommunity ManagerAnswer
      Community Manager
      April 15, 2025

      Hey @Alex_Muc, @ThomasH, @abc, @AdamA, @jeremy,

       

      Me again! 😀

       

      Our engineers have been investigating this and have rolled out a fix, would you mind giving this a test on your end to see if this is working as expected now please? 

       

      Thank you all for highlighting this to your EMMs and I'd like to also give Alex a extra shoutout here for all the additional testing and 'Sherlock-eque' skills to narrow down what what happening here, as it has been a tricky one to pin down. 🤩

       

       Fingers crossed this is all working for you now. Looking forward to hearing your feedback. 

       

      Thanks again,
      Lizzie

      Translate • Beta, powered by Gemini
      Welcome to the Community everyone!
        Alex_Muc
        Alex_MucAuthor
        Level 3.0: Honeycomb
        April 16, 2025

        @LizzieI ran a few tests today and couldn't reproduce the problem. My colleagues no longer had the problem either. 🎉

        Translate • Beta, powered by Gemini
          Lizzie
          LizzieCommunity Manager
          Community Manager
          April 16, 2025

          🎉🎉🎉🎉🎉

           

          Great to hear, thanks for the update @Alex_Muc. 🤩

          Translate • Beta, powered by Gemini
          Welcome to the Community everyone!
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