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SatyaNarendra
New Member
May 5, 2025
Question

unable to enroll the Samsung S25 ultra into Intune as BYOD.

  • May 5, 2025
  • 2 replies
  • 0 views

Hi Team,

 

 We are unable to enroll the Samsung S25 Ultra devices in Intune as BYOD. We are getting the "Can't add work profile " error during the enrollment process. So far we received couple of requests for same issue and the affected users count is increasing day by day. We have reached to Microsoft team as well, they suggested to check with Samsung team.

2 replies

M
Moombas
Level 4.4: KitKat
May 5, 2025

Hey @SatyaNarendra ,

if they suggest to contact Samsung why then asking here?

If you want to reach out to Samsung, best way is to go through the Samsung Knox portal (https://www.samsungknox.com/) and contact support via that.

They are quite fast in responding even i guess in your special case it would require a deeper investigation afterwards.

 

And see also this topic (but i guess this is a bit different): https://www.androidenterprise.community/discussions/conversations/work-profile-on-s25-ultra/10331

 

But btw. how about other models? Do they work fine (maybe also from different manufacturers)?

    S
    SatyaNarendraAuthor
    New Member
    May 19, 2025

    Hi @Moombas , 

    the devices are not company owned devices, its a personally owned devices are they are trying to enrol the devices in Intune to access the corporate data. So i cant able to contact the Samsung customer people over knox portal. For other models its working fine its an issue with Samsung S25 ultra model.

    M
    Moombas
    Level 4.4: KitKat
    May 19, 2025

    Why you can't contact Samsung via the Knox portal?
    Even your question is not related to your own Samsung devices, you have a question as enterprise in a dependency of Samsung and management, i don't see a problem to that (unless they tell you).
    Otherwise you may look for this: https://www.samsung.com/en/business/support/

      Emilie_B
      Emilie_B
      Community Manager
      May 7, 2025

      Thanks for helping out on this post @Moombas ! 

       

      @SatyaNarendra Have you contacted the Samsung team? If so, what is their update?

      S
      SatyaNarendraAuthor
      New Member
      May 19, 2025

      I have posted in Samsung community channel and waiting for experts replies.

        Emilie_B
        Emilie_B
        Community Manager
        May 19, 2025

        Great! Hopefully, they'll be able to help; keep us posted 🤞

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