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Steve
Level 2.0: Eclair
November 25, 2025
Solved

Unable to upload bulk CSV file to ZeroTouch

  • November 25, 2025
  • 4 replies
  • 1 view

Hi Team,

 

Is there currently an issue uploading a bulk .csv file to ZeroTouch?

It's giving me an error. See below.

 

 

Steps below:

I downloaded the sample .csv file then updated it with my data, then uploading it again to the portal as is without changing the name or file extension as seeing above, yet its giving me an error.

This was working not long ago, just wondering if there is currently an issue. Thanks

 

Best answer by Steve

Thanks @Emilie_B @Moombas @Michel 
I have figured out what the issue was, I wanted to do bulk deregister devices and I had the last field title in the csv file set to "userid" rather than "owner".
Funny it was throwing an error saying Wrong file type.

4 replies

Emilie_B
Emilie_B
Community Manager
November 25, 2025

Hello @Steve! 

 

I've escalated this to our internal team to check there is no issue - we're not aware of anything broken or malfunctioning at the moment. 

 

In the meantime, I'm sure some of our members will be able to help you out 🙂

 

Have you been in touch with your EMM already? 

S
SteveAuthor
Level 2.0: Eclair
November 26, 2025

Thanks Emilie, please keep me posted if any update. I just tried again and the issue still the same for me.

This is not related to EMM, its something within ZTE Portal. Can you try to upload yourself and see if you have the same issue please ?

    Emilie_B
    Emilie_B
    Community Manager
    November 26, 2025

    Thank you for the update @Steve - I'm waiting to hear back from the team and will let you know what they've said as soon as possible!

    M
    Moombas
    Level 4.4: KitKat
    November 25, 2025

    You need to ensure the field names (headline) are correct and you set all the , in the correct way and amount. Have had same issue some weeks ago because of that.

    Example which works fine:

    "modemtype","modemid","serialnumber","manufacturer","model","profiletype","profileid" "IMEI","1234567890123456","","LENOVO","","ZERO_TOUCH","012345678"

    Don't care about the empty columns as i generate this by a script and there i can have devices with SNR and without IMEI which require different columns which can be left empty if not needed.

     

    And i also think i remember that the file must be named with .csv at the end, not .txt or so, even if the format inside of it is correct.

      M
      Moombas
      Level 4.4: KitKat
      November 25, 2025

      And just for verification, it works still fine on my side:

       

        M
        Michel
        Level 4.0: Ice cream sandwich
        November 26, 2025

        In 99% of the cases it has to do with the way you create the CSV. As @Moombas also mentioned. Copy and paste your CSV text into a basic text editor and save it again as a CSV. This way you don't have anything messing with your CSV. 

         

        I do it this way and haven't seen issues since. 

          S
          SteveAuthorAnswer
          Level 2.0: Eclair
          December 1, 2025

          Thanks @Emilie_B @Moombas @Michel 
          I have figured out what the issue was, I wanted to do bulk deregister devices and I had the last field title in the csv file set to "userid" rather than "owner".
          Funny it was throwing an error saying Wrong file type.

            Emilie_B
            Emilie_B
            Community Manager
            December 1, 2025

            Thank you for the update @Steve and glad to read the issue has been resolved 🙂

             

            And thank you to @Moombas  and @Michel for your help - you're super stars! 

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