Unlinking Zero Touch Account from deleted Enterprise

Question

Hi,

we are currently trialing automatic device enrollment using a Zero Touch Account and baramundi Management Suite as our EMM solution.

It all worked well, until I deleted the Android Enterprise account before unlinking it from our Zero Touch account.

When I now try to create a new enterprise and link it to our Zero Touch account, it says that it's already linked and I can't proceed to the actual Zero Touch console within the iFrame in the EMM.

Sadly I can't change the display language for the iframe. It says "Choose accounts to be linked" and the light grey part next to the checkbox says "already linked". I'm only presented the option to go back and choose another Google account.

There doesn't appear to be an option on the web portal version of Zero Touch (https://enterprise.google.com/android/zero-touch/customers/) to unlink the enterprise either.

When I try to delete the enterprise it warns me to unlink the Zero Touch account before proceeding and tells me that all enterprise related data will be deleted after 30 days.

So my question is: Is there another way to unlink the enterprise from the Zero Touch Account or do I simply wait for 30 days and then the link is deleted automatically?

Peter

Emilie_B · Accepted Answer

Hi @marvelous_mink - I hope you're well

It depends on your timeframe and how sensitive it is.

I've confirmed with the team that you can either wait for the account to be automatically unlinked after 30 days or you can request to reactivate the enterprise and, once you've regained access, attempt to unlink it from the zero-touch iFrame on your end.

Let me know if you need anything else!

Emilie

marvelous_mink · Answer

Update: Waiting 30 days resolved the issue, thanks again!

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